Which of the following should a provider discuss with a patient as a part of advanced directives?
Release of information
Signed consent form
Living will
Privacy statement
The Correct Answer is C
A. Release of information: A release of information form pertains to consent for sharing medical records but is not part of advanced directives.
B. Signed consent form: A signed consent form is related to specific procedures or treatments, not to advanced directives.
C. Living will: A living will is a type of advanced directive that specifies a patient's wishes regarding medical treatment in the event they are unable to communicate their preferences.
D. Privacy statement: A privacy statement pertains to confidentiality and handling of personal information, not advanced directives.
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Correct Answer is A
Explanation
A. Speak in a neutral tone: Using a neutral tone helps de-escalate the situation and shows that you are calm and professional, which can help soothe an angry patient.
B. Speak louder than the patient: Speaking louder can escalate the situation further and increase the patient’s frustration.
C. Disregard the patient's mood: Disregarding the patient’s mood can make them feel ignored and may worsen their anger.
D. Ask the patient to reschedule: Asking the patient to reschedule may be appropriate in some cases but does not address the immediate issue of handling their anger effectively.
Correct Answer is C
Explanation
A. 24 hr: Urgent referrals often require quick processing, but it may take longer than 24 hours depending on the insurance company's policies.
B. 3 working days: This time frame is more typical for standard, non-urgent referrals.
C. Immediate approval via phone: Urgent referrals can sometimes be approved immediately via phone, particularly when immediate care is needed. This is the most appropriate choice for an urgent situation.
D. 10 days: Ten days is too long for an urgent referral and is more typical for non-urgent or routine requests.