Which administrative information system is the primary determinant of scheduling availability for other administrative and clinical information systems?
Quality-assurance
Human-resources information system
Admission/discharge/transfer system
Registration and scheduling system
The Correct Answer is D
A. Quality-assurance. – This system focuses on evaluating and improving healthcare quality and does not directly manage scheduling.
B. Human-resources information system. – This system manages employee information and staffing but does not directly impact patient scheduling availability.
C. Admission/discharge/transfer system. – This system manages patient flow but is not primarily responsible for scheduling availability across systems.
D. Registration and scheduling system. – This system is essential for managing patient appointments and schedules, determining availability for both administrative and clinical operations.
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Correct Answer is A
Explanation
A. Clinical decision support – Clinical decision support (CDS) systems offer real-time alerts that can flag critical issues and help reduce errors by providing tiered warnings based on severity.
B. Evidence-based practice (EBP) – EBP supports care decisions based on research but doesn’t provide active alerts for order entries.
C. Robotics – Robotics don’t generate alerts or assist with diagnosis and treatment errors.
D. Artificial intelligence – AI can help in data processing but lacks the specific alert system functionality needed for real-time order entry verification.
Correct Answer is A
Explanation
A. Utilize mobile texting to communicate information about appointments. – Mobile texting is a quick and effective method to communicate appointment details, allowing patients to receive reminders directly on their phones.
B. Utilize traditional phone calls to schedule appointments. – While phone calls can be effective, they are less efficient for reminders compared to texting or electronic communications, which can be sent in bulk.
C. Utilize emails to communicate information about appointments. – Email is a valid option, but it may not be checked as frequently as text messages, making it less immediate for some patients.
D. Show the patient how to use their patient portal to schedule and check for appointments. – While the patient portal is a useful tool, it requires the patient to actively log in and may not provide timely reminders like texting would.