The partner of a patient comes into the office demanding to know what the patient was seen for and why they were charged for the visit. Which of the following the best way for the medical assistant to handle this situation when no medical records release authorization form is on file?
Advise them that privacy regulations prevent releasing patient information regardless of their relationship to the patient.
Verbally share the patient information with them since they are the subscriber on the patient's medical insurance.
Reassure them that they have nothing to worry about since their partner's visit was only a follow-up to a minor surgery.
Instruct them to provide proof of identity prior to providing the requested information.
The Correct Answer is A
A. Advise them that privacy regulations prevent releasing patient information regardless of their relationship to the patient: Privacy regulations, such as those outlined in HIPAA, restrict the release of patient information without proper authorization, regardless of the inquirer’s relationship to the patient.
B. Verbally share the patient information with them since they are the subscriber on the patient's medical insurance: Even if the partner is the insurance subscriber, patient information cannot be disclosed without the patient’s explicit authorization.
C. Reassure them that they have nothing to worry about since their partner's visit was only a follow-up to a minor surgery: Providing details about the visit without authorization violates patient privacy and confidentiality.
D. Instruct them to provide proof of identity prior to providing the requested information: Proof of identity is not sufficient without a medical records release authorization form to disclose patient information.
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Correct Answer is D
Explanation
A. Cotton balls: Cotton balls are not required for the autoclave process and do not aid in sterilization.
B. Masking tape: Masking tape is not used in the autoclave process; it does not contribute to the sterilization of instruments.
C. Tap water: Tap water is not recommended for use in autoclaves; distilled or deionized water is preferred to avoid mineral deposits.
D. Sterilization indicators: Sterilization indicators (such as indicator strips or tape) are used to confirm that the autoclave has reached the necessary temperature and pressure for effective sterilization.
Correct Answer is C
Explanation
A. When cleaning instruments for sterilization: Hand sanitizer is not appropriate for cleaning or sterilizing instruments; proper cleaning and sterilization procedures must be followed.
B. When assisting with a minor office surgery: Hand sanitizer is not recommended for procedures requiring sterile technique; hand washing with soap and water is preferred.
C. When hands are not visibly soiled: Hand sanitizer can be used effectively when hands are not visibly dirty, as it helps reduce microbial load.
D. When transferring urine to a collection tube: Hand sanitizer is not suitable for this task; thorough hand washing is necessary to prevent contamination.