The nurses at Western View Hospital were asked to provide feedback regarding a new computerized order entry system that the hospital would like to implement Before allowing the system to go fully live, the nurses de a test run to check how it will perform. The nurses state that the computerized order entry system requires too many clicks to get to the correct screen and the screens are difficult on the eyes.Which type of testing should Western View Hospital perform to identify these challenges?
Security testing
System testing
Load testing
Usability testing
The Correct Answer is D
A. Security testing – Security testing assesses protection mechanisms but does not address user interface or usability issues.
B. System testing – System testing evaluates overall functionality but does not specifically focus on user experience or ease of navigation.
C. Load testing – Load testing assesses system performance under high traffic, which is unrelated to interface usability.
D. Usability testing – Usability testing identifies issues related to ease of use, navigation, and visual ergonomics, making it the ideal test to address challenges like too many clicks and difficult-to-read screens.
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View Related questions
Correct Answer is C
Explanation
A. Query-based exchange. – Query-based exchange allows providers to search for and retrieve patient information but is typically provider-centered, not allowing patients direct control.
B. Clinical decision support. – Clinical decision support is a tool for improving provider decisions and does not give patients direct access to correct or control their records.
C. Consumer-mediated exchange. – Consumer-mediated exchange empowers patients to manage their own health information, including reviewing and correcting their billing and health records.
D. Evidence-based practice (EBP). – EBP is related to healthcare decision-making based on evidence but does not involve patient-controlled access to health records.
Correct Answer is D
Explanation
A. Have someone from the information technology (IT) department present information to support the patient's learning. – This could be beneficial, but IT staff may not be present during every patient visit.
B. It is not advisable to show a patient how to use the portal during an appointment. – Incorrect: This is a missed opportunity, as educating patients during appointments can be beneficial.
C. Patient portal training is outside the scope of the medical professional. – This is incorrect; educating patients on using health resources is part of many healthcare professionals' roles.
D. Showcase the portal while attending to the patient during their visit. – Correct Answer: This allows for real-time demonstration, making it more likely that patients will understand and engage with the portal effectively while their needs are being addressed.