The most important approach that a nurse manager can take with an emotionally troubled employee is to:
adjust the employee's work schedule to decrease stress.
assist the employee in obtaining professional help.
act as a therapist for the employee.
adjust the standard of care to assist the employee.
The Correct Answer is B
A. Adjusting the employee's work schedule may provide temporary relief, but it does not address the underlying emotional issues that need professional attention.
B. Assisting the employee in obtaining professional help is the most crucial action a nurse manager can take. This ensures that the employee receives the appropriate support and intervention needed to address their emotional challenges.
C. Acting as a therapist for the employee is outside the scope of a nurse manager's role and may lead to ethical and professional boundaries being crossed.
D. Adjusting the standard of care to assist the employee compromises the quality of patient care and is not a viable solution for supporting an emotionally troubled employee.
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Correct Answer is D
Explanation
A. While human error contributes to adverse events, the focus of selecting surveillance systems is on prevention through technology rather than just acknowledging errors.
B. Although data systems can provide documentation, the primary goal of surveillance systems is to monitor and prevent events rather than serve as a backup.
C. Illegibility in documentation can lead to errors, but this option does not specifically address the role of surveillance technology in preventing adverse events.
D. Physiologic monitoring systems are designed to detect early physiological changes, which can help prevent adverse events before they occur, aligning with the aim of using technology effectively.
Correct Answer is B
Explanation
A. Ignoring Ellen's errors does not support her development and may lead to continued mistakes that could affect patient care and team dynamics.
B. A self-assessment using a standard skills checklist allows Ellen to reflect on her skills, identify areas needing improvement, and take ownership of her learning process. This approach encourages self-directed learning and accountability.
C. Instructing staff to avoid working with Ellen can foster isolation and hinder her development by denying her opportunities for mentorship and guidance.
D. Encouraging staff to report Ellen’s behaviors can create a negative environment, fostering distrust and discouraging collaboration rather than supporting her growth.