The most important approach that a nurse manager can take with an emotionally troubled employee is to:
adjust the employee's work schedule to decrease stress.
assist the employee in obtaining professional help.
act as a therapist for the employee.
adjust the standard of care to assist the employee.
The Correct Answer is B
A. Adjusting the employee's work schedule may provide temporary relief, but it does not address the underlying emotional issues that need professional attention.
B. Assisting the employee in obtaining professional help is the most crucial action a nurse manager can take. This ensures that the employee receives the appropriate support and intervention needed to address their emotional challenges.
C. Acting as a therapist for the employee is outside the scope of a nurse manager's role and may lead to ethical and professional boundaries being crossed.
D. Adjusting the standard of care to assist the employee compromises the quality of patient care and is not a viable solution for supporting an emotionally troubled employee.
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Correct Answer is ["A","C","D"]
Explanation
A. Allowing the employee to express their opinions both orally and in writing promotes open communication and helps the manager understand the employee's perspective.
B. Inquiring about the employee's personal life may lead to discomfort and does not directly relate to job performance unless the employee chooses to share this information voluntarily.
C. Maintaining a relaxed and professional manner helps create a supportive environment for the appraisal, allowing for a more productive discussion.
D. Setting follow-up dates is important to monitor progress and ensure that the employee is supported in improving performance.
E. Focusing on specific examples only for poor performance can be unbalanced; it is also important to recognize strengths and areas of good performance.
Correct Answer is B
Explanation
A. Allowing someone else to use your login credentials compromises patient confidentiality and violates privacy policies.
B. This response correctly emphasizes the importance of maintaining security and confidentiality in electronic health records. Each user must access the system using their credentials to ensure accountability.
C. Signing a note under someone else's password is not acceptable and could lead to misattribution of documentation.
D. Entering information on behalf of another person also violates policies regarding documentation and accountability.