The most important approach that a nurse manager can take with an emotionally troubled employee is to:
adjust the employee's work schedule to decrease stress.
assist the employee in obtaining professional help.
act as a therapist for the employee.
adjust the standard of care to assist the employee.
The Correct Answer is B
A. Adjusting the employee's work schedule may provide temporary relief, but it does not address the underlying emotional issues that need professional attention.
B. Assisting the employee in obtaining professional help is the most crucial action a nurse manager can take. This ensures that the employee receives the appropriate support and intervention needed to address their emotional challenges.
C. Acting as a therapist for the employee is outside the scope of a nurse manager's role and may lead to ethical and professional boundaries being crossed.
D. Adjusting the standard of care to assist the employee compromises the quality of patient care and is not a viable solution for supporting an emotionally troubled employee.
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Correct Answer is C
Explanation
A. This question is more about self-assessment and does not require the candidate to provide a specific example of past behavior.
B. While this question addresses conflict resolution, it does not delve into a specific past experience or behavior.
C. This question specifically asks the candidate to describe a past situation, their actions, and the outcomes, making it a classic behavioral question that provides insights into their experiences and conflict management skills.
D. This question is hypothetical and does not focus on the candidate's actual past behavior or experiences.
Correct Answer is A
Explanation
A. Relying solely on health information technology for communication can lead to misunderstandings and information gaps, as effective communication also requires interpersonal interactions and teamwork.
B. Establishing training programs for all staff is crucial for ensuring that everyone is equipped to use the new system effectively and safely, which is vital for successful implementation.
C. Participation in the planning, selection, design, and improvement of technology ensures that the system meets the needs of users and integrates well into existing workflows.
D. Identifying and resolving problematic work processes and procedures before technology implementation is essential to ensure that the new system enhances efficiency and does not exacerbate existing issues.