Lellani handles all the billing at Dellberg Clinic. She receives dozens of emails per day from insurance companies inquiring about patients' billing activities. One day, she receives an email from an unknown sander with an attachment. She is worried she does not open it, there could be a billing question potentially left unanswered. She decides to open the file attachment in the email. Her computer suddenly receives a notification that the electronic billing system has been infiltrated due to a malware attack.What should Leilani have done to avoid the malware attack?
Leilani should have opened her emails in a more private location only she can access
Leilani should have used a more complex login when accessing her emails.
Leilani should have changed her email password more frequently
Leilani should run a virus check on the email with the file attachment from the unfamiliar source.
The Correct Answer is D
A. Leilani should have opened her emails in a more private location only she can access. – This action may protect sensitive information from physical observation but does not prevent malware.
B. Leilani should have used a more complex login when accessing her emails. – A stronger password enhances security but does not address the risk of opening suspicious attachments.
C. Leilani should have changed her email password more frequently. – While regular password updates can help with unauthorized access, they do not protect against malware in suspicious attachments.
D. Leilani should run a virus check on the email with the file attachment from the unfamiliar source. – Running a virus scan on suspicious attachments is the best preventive action, helping to detect and mitigate threats before opening potentially harmful files.
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Correct Answer is B
Explanation
A. The nurse should use a more complex password that includes a combination of numbers, letters, and symbols. – A complex password is generally good security practice but doesn’t help if the password is left in an accessible place.
B. The nurse should keep her password in a private location that only she can access. – Keeping the password in a private, secure location would prevent unauthorized access, ensuring it’s not visible to patients or others.
C. The hospital should ask all employees to change their password frequently. – Regularly updating passwords can help prevent security breaches but doesn’t solve the issue of visible passwords.
D. The hospital should require all employees to download antivirus software onto their work computers. – Antivirus software helps with malware protection but doesn’t prevent unauthorized access due to visible passwords.
Correct Answer is C
Explanation
A. Alternatively, it is possible to use mobile texting for such exchanges. – Mobile texting can facilitate communication but may not be integrated into the formal care plan or records.
B. Patient portals accessible from kiosks at the local hospital can be used to keep track of their progress. – This option is less convenient for ongoing communication as it requires physical presence at a hospital rather than facilitating remote communication.
C. It is best to enable their portal to allow them to receive notifications on their mobile device so that they become aware of them in real time. – Notifications through the patient portal can provide timely updates and reminders, enhancing communication and access to information between visits.
D. Patient portals should be used with the patient present. – This is not practical for ongoing communication and does not facilitate frequent interactions outside of appointments.