Lellani handles all the billing at Dellberg Clinic. She receives dozens of emails per day from insurance companies inquiring about patients' billing activities. One day, she receives an email from an unknown sander with an attachment. She is worried she does not open it, there could be a billing question potentially left unanswered. She decides to open the file attachment in the email. Her computer suddenly receives a notification that the electronic billing system has been infiltrated due to a malware attack.What should Leilani have done to avoid the malware attack?
Leilani should have opened her emails in a more private location only she can access
Leilani should have used a more complex login when accessing her emails.
Leilani should have changed her email password more frequently
Leilani should run a virus check on the email with the file attachment from the unfamiliar source.
The Correct Answer is D
A. Leilani should have opened her emails in a more private location only she can access. – This action may protect sensitive information from physical observation but does not prevent malware.
B. Leilani should have used a more complex login when accessing her emails. – A stronger password enhances security but does not address the risk of opening suspicious attachments.
C. Leilani should have changed her email password more frequently. – While regular password updates can help with unauthorized access, they do not protect against malware in suspicious attachments.
D. Leilani should run a virus check on the email with the file attachment from the unfamiliar source. – Running a virus scan on suspicious attachments is the best preventive action, helping to detect and mitigate threats before opening potentially harmful files.
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Correct Answer is C
Explanation
A. It compiles medical information regarding patients by utilizing various sources into one searchable area – This is incorrect, as Wikipedia does not compile patient-specific information. It is a general knowledge platform.
B. It requires a subscription fee to access – This is incorrect; Wikipedia is a free resource.
C. It is not a reliable information source – Wikipedia is not considered a reliable medical source due to potential inaccuracies and the ability for unverified users to edit content.
D. It uses a healthcare-specific browser to narrow search results – This is incorrect, as Wikipedia does not have a healthcare-specific search browser.
Correct Answer is A
Explanation
A. Suggest an in-person meeting with the patient to show them how to best use the platform. – This option is proactive and personal, allowing the patient to learn about the portal hands-on and encouraging future use.
B. Inform the patient that they should use their patient portal instead. – While this suggests using the portal, it does not provide any support or guidance, which may frustrate the patient.
C. Request that their primary care physician show them how to use the platform for their next visit. – This could delay the learning process and does not offer immediate assistance.
D. Use the portal on their behalf to transfer the documents. – This does not encourage the patient to use the portal themselves and may create dependency on staff assistance.