Guidelines for communicating with a client whose ability to speak and understand English is questionable include which of the following? (Select all that apply)
Maintain eye contact with all interactions with clients.
Allow sufficient time for a client to formulate a response.
Use interpreters whenever possible.
Use nonverbal communication whenever it is considered appropriate.
Recruit a family member as an interpreter whenever possible.
Correct Answer : A,B,C,D
Rationale:
A. Maintaining eye contact is important for effective communication and showing attentiveness.
B. Allowing time for the client to respond is crucial, especially if they are processing information in a second language.
C. Using professional interpreters ensures accurate translation and avoids miscommunication.
D. Nonverbal communication can be helpful in reinforcing understanding and expressing empathy.
E. While family members might be able to provide some help, they are not always ideal as interpreters due to potential biases and confidentiality issues. Professional interpreters are preferred.
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Correct Answer is ["A","B","C","E"]
Explanation
Rationale:
A. Environmental control factors such as how a culture interacts with and manages its environment, including health practices and beliefs about health and illness, are crucial in a cultural assessment.
B. Space and physical contact concerns how different cultures perceive personal space and physical interaction, which affects comfort and communication.
C. Time orientation refers to how different cultures view time, which can impact scheduling, punctuality, and planning in healthcare interactions.
D. Political affiliation is generally not a focus of cultural assessments in healthcare contexts. Cultural assessments are more concerned with direct aspects of health and interpersonal interactions rather than political views.
E. Communication includes language, non-verbal cues, and cultural norms around communication, all of which are essential for effective healthcare delivery.
Correct Answer is D
Explanation
Rationale:
A. Establishing rapport with both the victim and the abuser might not be appropriate in an abusive situation where the victim’s safety is a priority.
B. Requesting a security guard may be necessary but should be considered after ensuring the interview environment is safe and private.
C. Contacting legal services is important but should come after addressing immediate privacy and safety concerns.
D. Ensuring privacy for the interview is crucial to provide the victim with a safe environment where they can speak freely without fear of the abuser’s presence or intervention.