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Guidelines for communicating with a client whose ability to speak and understand English is questionable include which of the following? (Select all that apply)

A.

Maintain eye contact with all interactions with clients.

B.

Allow sufficient time for a client to formulate a response.

C.

Use interpreters whenever possible.

D.

Use nonverbal communication whenever it is considered appropriate.

E.

Recruit a family member as an interpreter whenever possible.

Question Solution

Correct Answer : A,B,C,D

Rationale:

 

A. Maintaining eye contact is important for effective communication and showing attentiveness.

 

B. Allowing time for the client to respond is crucial, especially if they are processing information in a second language.

 

C. Using professional interpreters ensures accurate translation and avoids miscommunication.

 

D. Nonverbal communication can be helpful in reinforcing understanding and expressing empathy.

 

E. While family members might be able to provide some help, they are not always ideal as interpreters due to potential biases and confidentiality issues. Professional interpreters are preferred.


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View Related questions

Correct Answer is C

Explanation

Rationale:

A. Relativity is not the appropriate term for this situation.

B. Ethnocentrism involves judging other cultures by one's own cultural standards and is not relevant here.

C. Stereotyping involves making generalized assumptions about individuals based on their age or other characteristics. Speaking loudly and slowly may reflect a stereotype about older adults needing special treatment or being less capable.

D. Racism involves discrimination based on race, not age.

Correct Answer is B

Explanation

Rationale:

A. A survey might provide some information but is less comprehensive and interactive than an interview.

B. The interview is the most appropriate method for a basic family assessment as it allows for a detailed and interactive exploration of family dynamics, health issues, and needs.

C. A poll is generally used for gathering opinions from a group rather than conducting a detailed assessment of an individual's or family's needs.

D. The physical assessments are important for evaluating health status but do not provide the comprehensive understanding of family dynamics and functioning needed for a basic family assessment.

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