Guidelines for communicating with a client whose ability to speak and understand English is questionable include which of the following? (Select all that apply)
Maintain eye contact with all interactions with clients.
Allow sufficient time for a client to formulate a response.
Use interpreters whenever possible.
Use nonverbal communication whenever it is considered appropriate.
Recruit a family member as an interpreter whenever possible.
Correct Answer : A,B,C,D
Rationale:
A. Maintaining eye contact is important for effective communication and showing attentiveness.
B. Allowing time for the client to respond is crucial, especially if they are processing information in a second language.
C. Using professional interpreters ensures accurate translation and avoids miscommunication.
D. Nonverbal communication can be helpful in reinforcing understanding and expressing empathy.
E. While family members might be able to provide some help, they are not always ideal as interpreters due to potential biases and confidentiality issues. Professional interpreters are preferred.
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Correct Answer is D
Explanation
Rationale:
A. Establishing rapport with both the victim and the abuser might not be appropriate in an abusive situation where the victim’s safety is a priority.
B. Requesting a security guard may be necessary but should be considered after ensuring the interview environment is safe and private.
C. Contacting legal services is important but should come after addressing immediate privacy and safety concerns.
D. Ensuring privacy for the interview is crucial to provide the victim with a safe environment where they can speak freely without fear of the abuser’s presence or intervention.
Correct Answer is C
Explanation
Rationale:
A. Inheriting cultural perspectives from parents is a part of cultural transmission, but it does not encompass the full complexity of individual cultural experiences.
B. Shared human experiences within a culture are significant, but they do not account for individual variations in cultural experience.
C. Cultural experiences are unique to each individual. Even within a shared cultural group, personal experiences, beliefs, and practices can vary widely. Recognizing this helps in providing more personalized and respectful care.
D. Cultural norms can change over time due to various factors such as personal experiences, societal changes, and migration. Individuals do not always demonstrate consistent cultural norms throughout their lives.