At a staff meeting, a nurse manager introduces a new, cutting-edge voice communication device that the staff will be required to use in the upcoming months. The staff is hesitant to the change, expressing that the device is too difficult to use. Which of the following strategies and principles should the manager consider to assist with the successful adoption of the proposed change? Select all that apply.
Recipients of change must perceive that the change will be beneficial.
The nurse manager should remain firm and not negotiate the change goal and process of change with the staff.
The nature of the nurse manager's relationship with the group is a significant factor in accomplishing change.
Recipients of change must participate in identifying the problem warranting the change.
The manager should promote the sharing of ideas and honest reactions, but discourage the sharing of fears to preserve team morale.
Correct Answer : A,C,D
A. It is crucial that staff members perceive the change as beneficial; otherwise, they will resist adoption. Clear communication of the advantages of the new device can foster acceptance.
B. A successful change process often involves negotiation and collaboration, allowing staff to express concerns and participate in the transition, enhancing buy-in and ownership.
C. The relationship between the nurse manager and the staff significantly impacts the change process; a positive relationship can lead to greater trust and willingness to adapt.
D. Involving staff in identifying the problem for the change promotes ownership and commitment, making them more likely to embrace the new device.
E. While sharing ideas and reactions is beneficial, discouraging the expression of fears can lead to unresolved issues and resentment, which could hinder the change process. It is essential to create an environment where all feelings and concerns can be shared openly.
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Correct Answer is D
Explanation
A. While encouraging self-resolution is important, in this case, the nurses are not able to resolve their conflict independently, so this approach would be ineffective.
B. Threatening disciplinary measures can escalate the situation and does not foster an environment for constructive dialogue.
C. Dismissing the nurses fails to address the conflict and does not promote effective negotiation, leaving the issue unresolved.
D. Asking each nurse to present their opening position allows for structured dialogue, giving each party the opportunity to express their concerns and fostering effective negotiation. This approach can lead to a collaborative solution.
Correct Answer is C
Explanation
A. While workplace advocacy may involve support in labor disputes, it is broader and focuses more on equipping nurses rather than just representing them in conflicts.
B. Negotiating employment contracts is not the primary focus of workplace advocacy; instead, it emphasizes providing resources and support to nurses.
C. Workplace advocacy aims to equip nurses with tools and resources to adapt to rapidly changing healthcare environments, ensuring they can deliver effective care despite challenges.
D. Although creating professional practice climates is important, the immediate goal of workplace advocacy is to equip nurses for the current demands they face rather than solely focusing on the environment