Assume that a patient has never accessed their patient portal and has requested hard copies of their information. How should this situation be resolved with the intent of getting the patient to use their patient portal?
Suggest an in-person meeting with the patient to show them how to best use the platform.
Inform the patient that they should use their patient portal instead
Request that their primary care physician show them how to use the platform for their next visit.
Use the portal on their behalf transfer the documents.
The Correct Answer is A
A. Suggest an in-person meeting with the patient to show them how to best use the platform. – This option is proactive and personal, allowing the patient to learn about the portal hands-on and encouraging future use.
B. Inform the patient that they should use their patient portal instead. – While this suggests using the portal, it does not provide any support or guidance, which may frustrate the patient.
C. Request that their primary care physician show them how to use the platform for their next visit. – This could delay the learning process and does not offer immediate assistance.
D. Use the portal on their behalf to transfer the documents. – This does not encourage the patient to use the portal themselves and may create dependency on staff assistance.
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Correct Answer is D
Explanation
A. Results-reporting. – This system focuses on reporting results from tests but does not specifically track the collection of specimens.
B. Radiology-information system. – This system manages data related to radiological procedures and imaging but is not designed for tracking pathology specimens.
C. Pharmacy information system. – This system manages medication dispensing and inventory but does not track pathology specimens.
D. Laboratory-information system. – This system is specifically designed to manage laboratory data, including the tracking of specimen collection for pathology and other tests.
Correct Answer is D
Explanation
A. The radiology information system – This system stores and manages imaging studies, not laboratory tests like a Pap smear.
B. The pharmacy information system – This system is for medication records, unrelated to laboratory test results.
C. The computerized provider order entry system – This system is for entering patient care orders but not for viewing test results.
D. The laboratory information system – Laboratory results, including Pap smear results, are stored here, making it the correct choice.