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Assume that a patient has never accessed their patient portal and has requested hard copies of their information. How should this situation be resolved with the intent of getting the patient to use their patient portal?

A new patient wants to be able to chat more frequently with their healthcare provider about their condition and progress between visits How should the patient portal be best utilized to increase their access to such information?

Western View Hospital is launching a new electronic health record system. Until now, the hospital kept hard copies of all health records. Since this transition to an electronic format would impact many areas of the hospital, the facility has decided to assign tasks to each department for evaluating how to most effectively transition to adoption of the new electronic system.Which quality improvement tool should the hospital use to approach launching the new electronic record system?

After upgrading to a new EHR system, the software used can determine dosages for prescription medications without the need for manual calculation. What kind of errors should be expected with such a platform and is it advantageous?

The attending in charge of several residents in the EHR has noticed inconsistencies in patient metrics. Some examples include abnormally low platelet counts for patients who never received requests for bloodwork.How should the EHR be reviewed to identify the cause?

A medical facility wants to reduce the occurrences of errors in diagnosis and treatment by providing the option of alerts when nurses perform order entries. The facility wants the alerts to distinguish between e- threatening concerns and those with minor consequences.Which health information technology tool will allow such an option?

The nurses at Western View Hospital were asked to provide feedback regarding a new computerized order entry system that the hospital would like to implement Before allowing the system to go fully live, the nurses de a test run to check how it will perform. The nurses state that the computerized order entry system requires too many clicks to get to the correct screen and the screens are difficult on the eyes.Which type of testing should Western View Hospital perform to identify these challenges?

Lellani handles all the billing at Dellberg Clinic. She receives dozens of emails per day from insurance companies inquiring about patients' billing activities. One day, she receives an email from an unknown sander with an attachment. She is worried she does not open it, there could be a billing question potentially left unanswered. She decides to open the file attachment in the email. Her computer suddenly receives a notification that the electronic billing system has been infiltrated due to a malware attack.What should Leilani have done to avoid the malware attack?

Radiology recently hired new residents, one of which has misplaced MRI scans for an upcoming patient visitation. Which data system should be used to acquire these scans prior to the visit?

A patient has been coughing for several weeks and has chest pain, fever, and fatigue. The physician assistant (PA) suspects the patient may have tuberculosis. The PA ordered a chest x-ray earlier that day would like to review the results since appropriate infection control and treatment measures need to be taken if the patient is positive. Where, within the clinical information system, should the PA review the chest x-ray results to verify whether the patient has tuberculosis?

In which situation should a gap analysis be used?