Assume that a patient has never accessed their patient portal and has requested hard copies of their information. How should this situation be resolved with the intent of getting the patient to use their patient portal?
Suggest an in-person meeting with the patient to show them how to best use the platform.
Inform the patient that they should use their patient portal instead
Request that their primary care physician show them how to use the platform for their next visit.
Use the portal on their behalf transfer the documents.
The Correct Answer is A
A. Suggest an in-person meeting with the patient to show them how to best use the platform. – This option is proactive and personal, allowing the patient to learn about the portal hands-on and encouraging future use.
B. Inform the patient that they should use their patient portal instead. – While this suggests using the portal, it does not provide any support or guidance, which may frustrate the patient.
C. Request that their primary care physician show them how to use the platform for their next visit. – This could delay the learning process and does not offer immediate assistance.
D. Use the portal on their behalf to transfer the documents. – This does not encourage the patient to use the portal themselves and may create dependency on staff assistance.
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Correct Answer is D
Explanation
A. Robotics – Robotics are used for physical tasks and do not support data sharing across departments.
B. Artificial intelligence – AI can help with data processing and analysis, but it doesn’t directly enable information sharing across departments.
C. Evidence-based practice (EBP) – EBP guides patient care based on research but does not provide a system for data sharing.
D. Electronic medical record – Electronic medical records (EMRs) are designed to allow multiple departments access to patient information, reducing the need for physical record retrieval.
Correct Answer is D
Explanation
A. Surveys – Surveys may collect health-related data but are not typically focused on disease surveillance or providing real-time information on infectious diseases.
B. Vital records – Vital records track birth, death, and health events but are not regularly updated for active infectious disease surveillance.
C. Claims data – Claims data relate to insurance and billing, not specifically disease prevention or control.
D. Surveillance – Disease surveillance systems systematically track and interpret data on infectious diseases to aid in disease control and prevention.