Assume that a patient has never accessed their patient portal and has requested hard copies of their information. How should this situation be resolved with the intent of getting the patient to use their patient portal?
Suggest an in-person meeting with the patient to show them how to best use the platform.
Inform the patient that they should use their patient portal instead
Request that their primary care physician show them how to use the platform for their next visit.
Use the portal on their behalf transfer the documents.
The Correct Answer is A
A. Suggest an in-person meeting with the patient to show them how to best use the platform. – This option is proactive and personal, allowing the patient to learn about the portal hands-on and encouraging future use.
B. Inform the patient that they should use their patient portal instead. – While this suggests using the portal, it does not provide any support or guidance, which may frustrate the patient.
C. Request that their primary care physician show them how to use the platform for their next visit. – This could delay the learning process and does not offer immediate assistance.
D. Use the portal on their behalf to transfer the documents. – This does not encourage the patient to use the portal themselves and may create dependency on staff assistance.
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Correct Answer is D
Explanation
A. Quality-assurance. – This system evaluates performance and compliance but does not manage the direct entry of patient data into the EHR.
B. Computerized provider order entry. – This system allows providers to enter orders for tests and medications but is not primarily for uploading vital signs or laboratory results.
C. Results-reporting. – This system focuses on reporting laboratory results but does not handle the initial entry of vitals and results into the EHR.
D. Electronic documentation. – This system is designed for entering and managing patient data, including vital signs and laboratory results, directly into the EHR.
Correct Answer is A
Explanation
A. Sources such as PubMed. – PubMed is a database of peer-reviewed medical literature, providing access to high-quality research and systematic reviews, often with high levels of evidence.
B. Recommended readings from physicians. – Physician recommendations may vary in quality and are not guaranteed to be based on the highest level of evidence or peer-reviewed sources.
C. Comprehensive searches on Google and other search engines. – These searches yield mixed sources of varying quality and do not necessarily prioritize high-level evidence-based research.
D. Magazine and newspaper articles. – These are typically not peer-reviewed or scientifically rigorous, often intended for the general public rather than professionals, and may not rely on high levels of evidence.