Assume that a patient has never accessed their patient portal and has requested hard copies of their information. How should this situation be resolved with the intent of getting the patient to use their patient portal?
Suggest an in-person meeting with the patient to show them how to best use the platform.
Inform the patient that they should use their patient portal instead
Request that their primary care physician show them how to use the platform for their next visit.
Use the portal on their behalf transfer the documents.
The Correct Answer is A
A. Suggest an in-person meeting with the patient to show them how to best use the platform. – This option is proactive and personal, allowing the patient to learn about the portal hands-on and encouraging future use.
B. Inform the patient that they should use their patient portal instead. – While this suggests using the portal, it does not provide any support or guidance, which may frustrate the patient.
C. Request that their primary care physician show them how to use the platform for their next visit. – This could delay the learning process and does not offer immediate assistance.
D. Use the portal on their behalf to transfer the documents. – This does not encourage the patient to use the portal themselves and may create dependency on staff assistance.
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Correct Answer is B
Explanation
A. The nurse should use a more complex password that includes a combination of numbers, letters, and symbols. – A complex password is generally good security practice but doesn’t help if the password is left in an accessible place.
B. The nurse should keep her password in a private location that only she can access. – Keeping the password in a private, secure location would prevent unauthorized access, ensuring it’s not visible to patients or others.
C. The hospital should ask all employees to change their password frequently. – Regularly updating passwords can help prevent security breaches but doesn’t solve the issue of visible passwords.
D. The hospital should require all employees to download antivirus software onto their work computers. – Antivirus software helps with malware protection but doesn’t prevent unauthorized access due to visible passwords.
Correct Answer is D
Explanation
A. Leilani should have opened her emails in a more private location only she can access. – This action may protect sensitive information from physical observation but does not prevent malware.
B. Leilani should have used a more complex login when accessing her emails. – A stronger password enhances security but does not address the risk of opening suspicious attachments.
C. Leilani should have changed her email password more frequently. – While regular password updates can help with unauthorized access, they do not protect against malware in suspicious attachments.
D. Leilani should run a virus check on the email with the file attachment from the unfamiliar source. – Running a virus scan on suspicious attachments is the best preventive action, helping to detect and mitigate threats before opening potentially harmful files.