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Assume that a patient has never accessed their patient portal and has requested hard copies of their information. How should this situation be resolved with the intent of getting the patient to use their patient portal?

A.

Suggest an in-person meeting with the patient to show them how to best use the platform.

B.

Inform the patient that they should use their patient portal instead

C.

Request that their primary care physician show them how to use the platform for their next visit.

D.

Use the portal on their behalf transfer the documents.

Answer and Explanation

The Correct Answer is A

A. Suggest an in-person meeting with the patient to show them how to best use the platform. – This option is proactive and personal, allowing the patient to learn about the portal hands-on and encouraging future use.

 

B. Inform the patient that they should use their patient portal instead. – While this suggests using the portal, it does not provide any support or guidance, which may frustrate the patient.

 

C. Request that their primary care physician show them how to use the platform for their next visit. – This could delay the learning process and does not offer immediate assistance.

 

D. Use the portal on their behalf to transfer the documents. – This does not encourage the patient to use the portal themselves and may create dependency on staff assistance.


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View Related questions

Correct Answer is D

Explanation

A. The clinical decision support system – This system provides decision-making assistance, not a place for ordering or storing lab test results.

B. The electronic documentation section – This is for recording general documentation and notes, not for ordering lab tests.

C. The physiological monitoring system – This system monitors and displays real-time patient vital signs, not lab orders or results.

D. The laboratory information system – The lab information system is the appropriate location to request and manage laboratory tests such as the TB blood test.

Correct Answer is D

Explanation

A. The hospital should program the computers to require two-factor authentication when logging in to the protected health information system. – Two-factor authentication strengthens security by requiring an additional form of verification. However, it doesn't directly prevent the issue of leaving accounts logged in or saving passwords.

B. The hospital should install anti-virus software on all the computers. – Anti-virus software protects against malware but does not address issues related to account security or auto-login risks.

C. The hospital should program the computers to automatically log each employee in and out of the protected health information system. – Automatically logging users in and out sounds efficient but could create privacy issues if left unattended.

D. The hospital should remove the option to allow employees to save their login credentials on all the computers. – Disabling the option to save login credentials would prevent the next user from accessing a previous user’s account, directly addressing the issue of unintended access when one user leaves a station.

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