Assume that a patient has never accessed their patient portal and has requested hard copies of their information. How should this situation be resolved with the intent of getting the patient to use their patient portal?
Suggest an in-person meeting with the patient to show them how to best use the platform.
Inform the patient that they should use their patient portal instead
Request that their primary care physician show them how to use the platform for their next visit.
Use the portal on their behalf transfer the documents.
The Correct Answer is A
A. Suggest an in-person meeting with the patient to show them how to best use the platform. – This option is proactive and personal, allowing the patient to learn about the portal hands-on and encouraging future use.
B. Inform the patient that they should use their patient portal instead. – While this suggests using the portal, it does not provide any support or guidance, which may frustrate the patient.
C. Request that their primary care physician show them how to use the platform for their next visit. – This could delay the learning process and does not offer immediate assistance.
D. Use the portal on their behalf to transfer the documents. – This does not encourage the patient to use the portal themselves and may create dependency on staff assistance.
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Correct Answer is B
Explanation
A. Artificial intelligence – AI can analyze data but does not resolve issues related to the storage, transfer, and protection of patient records.
B. An electronic health record – An electronic health record (EHR) system centralizes patient data, making it accessible across different departments or locations and less prone to physical damage or loss.
C. Evidence-based practice (EBP) – EBP provides a framework for clinical decisions but does not offer a solution for data storage and accessibility.
D. Robotics – Robotics might assist with certain physical tasks, but they do not offer a method for electronic data management and accessibility.
Correct Answer is D
Explanation
A. Physiological monitoring system. – This system primarily focuses on real-time data from patients but does not integrate data from other clinical information systems for decision-making.
B. Electronic documentation. – While useful for record-keeping, electronic documentation systems do not necessarily support clinical decision-making by synthesizing data from multiple sources.
C. Anesthesia information management system. – This system is specialized for anesthesia-related data but does not broadly enhance decision-making across multiple clinical information systems.
D. Clinical decision support system. – This system is specifically designed to integrate data from various clinical information systems to provide evidence-based recommendations and support clinical decision-making.