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Assume that a patient has never accessed their patient portal and has requested hard copies of their information. How should this situation be resolved with the intent of getting the patient to use their patient portal?

A.

Suggest an in-person meeting with the patient to show them how to best use the platform.

B.

Inform the patient that they should use their patient portal instead

C.

Request that their primary care physician show them how to use the platform for their next visit.

D.

Use the portal on their behalf transfer the documents.

Answer and Explanation

The Correct Answer is A

A. Suggest an in-person meeting with the patient to show them how to best use the platform. – This option is proactive and personal, allowing the patient to learn about the portal hands-on and encouraging future use.

 

B. Inform the patient that they should use their patient portal instead. – While this suggests using the portal, it does not provide any support or guidance, which may frustrate the patient.

 

C. Request that their primary care physician show them how to use the platform for their next visit. – This could delay the learning process and does not offer immediate assistance.

 

D. Use the portal on their behalf to transfer the documents. – This does not encourage the patient to use the portal themselves and may create dependency on staff assistance.


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View Related questions

Correct Answer is B

Explanation

A. The pharmacy information system – This system tracks medication orders and inventories, not radiology reports.

B. The radiology information system – Radiology images and reports are stored here, making it the correct place to check X-ray results.

C. The laboratory information system – This system stores laboratory test results, not imaging reports.

D. The clinical decision support system – This provides clinical guidelines and decision-making assistance, not storage for imaging results.

Correct Answer is B

Explanation

A. The pharmacy information system – This system is for medication management, not patient isolation or PPE documentation.

B. The electronic documentation section – Isolation precautions are documented here so all healthcare personnel are aware and can use the required PPE.

C. The radiology information system – This is for imaging records, not for documenting infection control measures.

D. The laboratory information system – This system stores lab results, not isolation or PPE documentation.

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