A provider observes that a patient had clubbing of the fingers and toes on physical examination. Which of the following should the medical assistant document the plural form of the term for fingers and toes?
Pleura
Plexus
Phalanges
Pharynges
The Correct Answer is C
A. Pleura: Pleura refers to the membranes surrounding the lungs, not fingers or toes.
B. Plexus: Plexus refers to a network of nerves or vessels in the body, not fingers or toes.
C. Phalanges: Phalanges are the correct term for the bones in the fingers and toes. This is the correct plural form of the term.
D. Pharynges: Pharynges is the plural form of pharynx, which refers to the part of the throat behind the mouth and nasal cavity, not fingers or toes.
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Correct Answer is B
Explanation
A. Call for the provider. Calling for the provider may not address the immediate concern of the patient’s anger and can escalate the situation if not handled calmly first.
B. Speak to the patient using a low tone of voice. Speaking in a calm and low tone can help de-escalate the situation and show that the assistant is attentive and empathetic.
C. Tell the patient to calm down. Telling a patient to calm down can come across as dismissive and may worsen their frustration.
D. Respond in the same tone as the patient. Matching the patient’s angry tone is unprofessional and can escalate the situation further.
Correct Answer is A
Explanation
A. The total amount of payments received matches the day's deposit.: To ensure the day's receipts are balanced, the total amount of payments collected should match the total amount deposited into the bank.
B. All transactions have been written on the day sheet. While documenting transactions on the day sheet is important, it alone does not confirm if the receipts are balanced without verifying the total amounts.
C. The check register has been verified. The check register should be verified as part of the process, but it alone does not confirm if the receipts are balanced without matching the deposit total.
D. The ledger cards have been zeroed out. Zeroing out ledger cards is part of account management but does not specifically confirm if the day's receipts match the deposit.