A provider observes that a patient had clubbing of the fingers and toes on physical examination. Which of the following should the medical assistant document the plural form of the term for fingers and toes?
Pleura
Plexus
Phalanges
Pharynges
The Correct Answer is C
A. Pleura: Pleura refers to the membranes surrounding the lungs, not fingers or toes.
B. Plexus: Plexus refers to a network of nerves or vessels in the body, not fingers or toes.
C. Phalanges: Phalanges are the correct term for the bones in the fingers and toes. This is the correct plural form of the term.
D. Pharynges: Pharynges is the plural form of pharynx, which refers to the part of the throat behind the mouth and nasal cavity, not fingers or toes.
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Correct Answer is A
Explanation
A. Speak in a neutral tone: Using a neutral tone helps de-escalate the situation and shows that you are calm and professional, which can help soothe an angry patient.
B. Speak louder than the patient: Speaking louder can escalate the situation further and increase the patient’s frustration.
C. Disregard the patient's mood: Disregarding the patient’s mood can make them feel ignored and may worsen their anger.
D. Ask the patient to reschedule: Asking the patient to reschedule may be appropriate in some cases but does not address the immediate issue of handling their anger effectively.
Correct Answer is B
Explanation
A. Computerized physician order entry: Computerized physician order entry (CPOE) is used by providers to enter and manage orders for tests, medications, and treatments, not for patient requests.
B. Patient portal: A patient portal is a feature of an electronic health record that allows patients to request refills, schedule appointments, and access their health information online.
C. Prescribing guide: A prescribing guide helps providers make decisions about medications but does not allow patients to make requests.
D. Computer on wheels: A computer on wheels (COW) is a mobile workstation used by healthcare providers for various tasks but does not directly facilitate patient requests.