A patient would like to be informed about their appointments in advance for logistical purposes. What is the most efficient solution?
Utilize mobile texting to communicate information about appointments.
Utilize traditional phone calls to schedule appointments.
Utilize emails to communicate information about appointments.
Show the patient how to use their patient portal to schedule and check for appointments.
The Correct Answer is A
A. Utilize mobile texting to communicate information about appointments. – Mobile texting is a quick and effective method to communicate appointment details, allowing patients to receive reminders directly on their phones.
B. Utilize traditional phone calls to schedule appointments. – While phone calls can be effective, they are less efficient for reminders compared to texting or electronic communications, which can be sent in bulk.
C. Utilize emails to communicate information about appointments. – Email is a valid option, but it may not be checked as frequently as text messages, making it less immediate for some patients.
D. Show the patient how to use their patient portal to schedule and check for appointments. – While the patient portal is a useful tool, it requires the patient to actively log in and may not provide timely reminders like texting would.
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Correct Answer is A
Explanation
A. Responsible, Accountable, Consulted, and Informed (RACI) Checklist – The RACI Checklist clarifies responsibilities, making it ideal for assigning and tracking tasks among departments during complex projects like EHR implementation.
B. Workflow analysis – Workflow analysis is useful for understanding and improving processes but does not specifically assign responsibilities in the transition process.
C. Gantt chart – A Gantt chart helps schedule project timelines but doesn’t clarify the specific roles and responsibilities of each team or department.
D. Fishbone diagram – Fishbone diagrams identify potential causes of a problem, not the assignment of responsibilities in a transition plan.
Correct Answer is B
Explanation
A. By utilizing its hospital Wi-Fi. – While hospital Wi-Fi is generally secure, relying solely on it does not guarantee protection from potential security risks.
B. By utilizing public Wi-Fi that is encrypted and enabling a VPN. – This option provides an extra layer of security by encrypting the data and protecting the patient’s information from unauthorized access while using public networks.
C. By utilizing public Wi-Fi and using a browser capable of blocking cookies. – Blocking cookies does not significantly enhance security for accessing sensitive health information and can hinder the functionality of some websites.
D. By utilizing public Wi-Fi that is encrypted. – While this provides some security, it is better to use a VPN alongside encrypted public Wi-Fi for enhanced protection against potential threats.