A patient would like to be informed about their appointments in advance for logistical purposes. What is the most efficient solution?
Utilize mobile texting to communicate information about appointments.
Utilize traditional phone calls to schedule appointments.
Utilize emails to communicate information about appointments.
Show the patient how to use their patient portal to schedule and check for appointments.
The Correct Answer is A
A. Utilize mobile texting to communicate information about appointments. – Mobile texting is a quick and effective method to communicate appointment details, allowing patients to receive reminders directly on their phones.
B. Utilize traditional phone calls to schedule appointments. – While phone calls can be effective, they are less efficient for reminders compared to texting or electronic communications, which can be sent in bulk.
C. Utilize emails to communicate information about appointments. – Email is a valid option, but it may not be checked as frequently as text messages, making it less immediate for some patients.
D. Show the patient how to use their patient portal to schedule and check for appointments. – While the patient portal is a useful tool, it requires the patient to actively log in and may not provide timely reminders like texting would.
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Correct Answer is D
Explanation
A. Users would make fewer errors since the software is intended to support ease of use. – This may be true to some extent; however, reliance on software can also lead to other types of errors.
B. None, this platform would make visits faster. – This is misleading; while it may make visits faster, there can still be errors related to over-reliance on the system.
C. None, however, this platform would increase visit times. – This statement contradicts the nature of the EHR system designed to improve efficiency; hence, it is not a correct assertion.
D. Users could become reliant on the new platform due to its ease and may become prone to errors despite the improved speed of visits. – This acknowledges that while the system may reduce calculation errors, users may neglect critical thinking skills, leading to potential errors in other areas of patient care.
Correct Answer is A
Explanation
A. Laboratory-information system. – This system manages all laboratory data, including pathology results, and can provide time-specific results for the patient’s visit.
B. Patient acuity/staff scheduling. – This system focuses on managing staff assignments and patient care levels but does not provide laboratory result details.
C. Radiology-information system. – This system manages imaging and radiology data but is not relevant for pathology results.
D. Results-reporting. – While this system reports results, it may not have the specific time-related context needed to link the results directly to the patient’s visit.