A patient would like to be informed about their appointments in advance for logistical purposes. What is the most efficient solution?
Utilize mobile texting to communicate information about appointments.
Utilize traditional phone calls to schedule appointments.
Utilize emails to communicate information about appointments.
Show the patient how to use their patient portal to schedule and check for appointments.
The Correct Answer is A
A. Utilize mobile texting to communicate information about appointments. – Mobile texting is a quick and effective method to communicate appointment details, allowing patients to receive reminders directly on their phones.
B. Utilize traditional phone calls to schedule appointments. – While phone calls can be effective, they are less efficient for reminders compared to texting or electronic communications, which can be sent in bulk.
C. Utilize emails to communicate information about appointments. – Email is a valid option, but it may not be checked as frequently as text messages, making it less immediate for some patients.
D. Show the patient how to use their patient portal to schedule and check for appointments. – While the patient portal is a useful tool, it requires the patient to actively log in and may not provide timely reminders like texting would.
Free Nursing Test Bank
- Free Pharmacology Quiz 1
- Free Medical-Surgical Quiz 2
- Free Fundamentals Quiz 3
- Free Maternal-Newborn Quiz 4
- Free Anatomy and Physiology Quiz 5
- Free Obstetrics and Pediatrics Quiz 6
- Free Fluid and Electrolytes Quiz 7
- Free Community Health Quiz 8
- Free Promoting Health across the Lifespan Quiz 9
- Free Multidimensional Care Quiz 10
View Related questions
Correct Answer is D
Explanation
A. Have someone from the information technology (IT) department present information to support the patient's learning. – This could be beneficial, but IT staff may not be present during every patient visit.
B. It is not advisable to show a patient how to use the portal during an appointment. – Incorrect: This is a missed opportunity, as educating patients during appointments can be beneficial.
C. Patient portal training is outside the scope of the medical professional. – This is incorrect; educating patients on using health resources is part of many healthcare professionals' roles.
D. Showcase the portal while attending to the patient during their visit. – Correct Answer: This allows for real-time demonstration, making it more likely that patients will understand and engage with the portal effectively while their needs are being addressed.
Correct Answer is A
Explanation
A. Load testing – Load testing evaluates system performance under various levels of usage to determine if it can handle high traffic and data volume, making it ideal for a large facility.
B. Security testing – Security testing evaluates data protection measures but does not assess performance under load.
C. System testing – System testing examines the overall functionality of the EHR but does not specifically test for performance under high usage.
D. Graphical user interface testing – GUI testing checks the usability and visual aspects of the software interface but does not assess system speed or capacity under load conditions.