A patient is unaware that their health information is readily available, in real time, through the patient portal. Which method is most efficient to answer non-emergency inquiries instead of manually calling?
Referring the patient to the patient portal
Referring the patient to their primary care physician
Scheduling an appointment
Mailing the associated documentation
The Correct Answer is A
A. Referring the patient to the patient portal. – This directs the patient to the correct resource where they can find their information in real time, improving efficiency and reducing the need for phone calls.
B. Referring the patient to their primary care physician. – This would likely not be as efficient as directing the patient to the portal, which they can access independently.
C. Scheduling an appointment. – This would not address the patient's current needs for information and could lead to unnecessary delays.
D. Mailing the associated documentation. – This is a slower method and does not provide real-time access to information.
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Correct Answer is B
Explanation
A. The same search terms should be used repeatedly to produce consistent results – This may limit the scope of information and won’t necessarily improve result accuracy.
B. Important keywords should be used to narrow and direct the search – Using specific keywords effectively narrows the search, allowing the user to find relevant information faster.
C. Extraneous terms are used to make the search more diverse – Adding unrelated terms can yield irrelevant results and confuse the search.
D. Words are placed within parentheses to limit the search results – Parentheses are not generally used in search engines to narrow results; quotes are more effective in limiting to exact phrases.
Correct Answer is C
Explanation
A. Human-resources information system. – This system manages employee data and payroll information, not software updates or database management.
B. Clinical decision support system. – This system provides recommendations based on clinical data but does not track software updates or the status of databases.
C. Quality assurance. – This system is responsible for evaluating the performance and compliance of software and databases, making it suitable for identifying which software has not been updated.
D. Registration and scheduling system. – This system primarily handles patient appointment scheduling and registration and does not provide insights into software updates.