A patient is unaware that their health information is readily available, in real time, through the patient portal. Which method is most efficient to answer non-emergency inquiries instead of manually calling?
Referring the patient to the patient portal
Referring the patient to their primary care physician
Scheduling an appointment
Mailing the associated documentation
The Correct Answer is A
A. Referring the patient to the patient portal. – This directs the patient to the correct resource where they can find their information in real time, improving efficiency and reducing the need for phone calls.
B. Referring the patient to their primary care physician. – This would likely not be as efficient as directing the patient to the portal, which they can access independently.
C. Scheduling an appointment. – This would not address the patient's current needs for information and could lead to unnecessary delays.
D. Mailing the associated documentation. – This is a slower method and does not provide real-time access to information.
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Correct Answer is C
Explanation
A. A method to assign nurses within a healthcare facility. – ICNP does not involve nurse assignments; it is more focused on nursing terminology.
B. A method to correlate physician and nurse terminology. – Although ICNP aligns with other healthcare terminologies, it specifically standardizes nursing terminology rather than focusing on interdisciplinary correlations.
C. Standardized nursing terminology. – ICNP provides a standardized set of terms for nursing diagnoses, outcomes, and interventions, enabling consistency in nursing documentation and practice globally.
D. A nursing-specific subset of the DRG diagnostic codes. – ICNP is distinct from DRGs, as it does not serve as a subset of diagnostic codes for billing or categorization but rather focuses on nursing-specific language.
Correct Answer is C
Explanation
A. Alternatively, it is possible to use mobile texting for such exchanges. – Mobile texting can facilitate communication but may not be integrated into the formal care plan or records.
B. Patient portals accessible from kiosks at the local hospital can be used to keep track of their progress. – This option is less convenient for ongoing communication as it requires physical presence at a hospital rather than facilitating remote communication.
C. It is best to enable their portal to allow them to receive notifications on their mobile device so that they become aware of them in real time. – Notifications through the patient portal can provide timely updates and reminders, enhancing communication and access to information between visits.
D. Patient portals should be used with the patient present. – This is not practical for ongoing communication and does not facilitate frequent interactions outside of appointments.