A patient is unaware that their health information is readily available, in real time, through the patient portal. Which method is most efficient to answer non-emergency inquiries instead of manually calling?
Referring the patient to the patient portal
Referring the patient to their primary care physician
Scheduling an appointment
Mailing the associated documentation
The Correct Answer is A
A. Referring the patient to the patient portal. – This directs the patient to the correct resource where they can find their information in real time, improving efficiency and reducing the need for phone calls.
B. Referring the patient to their primary care physician. – This would likely not be as efficient as directing the patient to the portal, which they can access independently.
C. Scheduling an appointment. – This would not address the patient's current needs for information and could lead to unnecessary delays.
D. Mailing the associated documentation. – This is a slower method and does not provide real-time access to information.
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Correct Answer is D
Explanation
A. Registration and scheduling system. – This system is primarily focused on managing patient appointments and scheduling, not employee payroll.
B. Laboratory-information system. – This system manages laboratory data and operations, such as specimen tracking and test results, and does not deal with payroll.
C. Admission/discharge/transfer system. – This system is related to patient management (admissions, discharges, transfers) and does not handle payroll matters.
D. Human-resources information system. – This system is specifically designed to manage employee information, including payroll, benefits, and staffing.
Correct Answer is A
Explanation
A. Referring the patient to the patient portal. – This directs the patient to the correct resource where they can find their information in real time, improving efficiency and reducing the need for phone calls.
B. Referring the patient to their primary care physician. – This would likely not be as efficient as directing the patient to the portal, which they can access independently.
C. Scheduling an appointment. – This would not address the patient's current needs for information and could lead to unnecessary delays.
D. Mailing the associated documentation. – This is a slower method and does not provide real-time access to information.