A patient is unaware that their health information is readily available, in real time, through the patient portal. Which method is most efficient to answer non-emergency inquiries instead of manually calling?
Referring the patient to the patient portal
Referring the patient to their primary care physician
Scheduling an appointment
Mailing the associated documentation
The Correct Answer is A
A. Referring the patient to the patient portal. – This directs the patient to the correct resource where they can find their information in real time, improving efficiency and reducing the need for phone calls.
B. Referring the patient to their primary care physician. – This would likely not be as efficient as directing the patient to the portal, which they can access independently.
C. Scheduling an appointment. – This would not address the patient's current needs for information and could lead to unnecessary delays.
D. Mailing the associated documentation. – This is a slower method and does not provide real-time access to information.
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Correct Answer is A
Explanation
A. Laboratory-information system. – This system manages all laboratory data, including pathology results, and can provide time-specific results for the patient’s visit.
B. Patient acuity/staff scheduling. – This system focuses on managing staff assignments and patient care levels but does not provide laboratory result details.
C. Radiology-information system. – This system manages imaging and radiology data but is not relevant for pathology results.
D. Results-reporting. – While this system reports results, it may not have the specific time-related context needed to link the results directly to the patient’s visit.
Correct Answer is D
Explanation
A. The radiology information system – This system stores and manages imaging studies, not laboratory tests like a Pap smear.
B. The pharmacy information system – This system is for medication records, unrelated to laboratory test results.
C. The computerized provider order entry system – This system is for entering patient care orders but not for viewing test results.
D. The laboratory information system – Laboratory results, including Pap smear results, are stored here, making it the correct choice.