A patient is unaware that their health information is readily available, in real time, through the patient portal. Which method is most efficient to answer non-emergency inquiries instead of manually calling?
Referring the patient to the patient portal
Referring the patient to their primary care physician
Scheduling an appointment
Mailing the associated documentation
The Correct Answer is A
A. Referring the patient to the patient portal. – This directs the patient to the correct resource where they can find their information in real time, improving efficiency and reducing the need for phone calls.
B. Referring the patient to their primary care physician. – This would likely not be as efficient as directing the patient to the portal, which they can access independently.
C. Scheduling an appointment. – This would not address the patient's current needs for information and could lead to unnecessary delays.
D. Mailing the associated documentation. – This is a slower method and does not provide real-time access to information.
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Correct Answer is B
Explanation
A. The pharmacy information system – This system tracks medication orders and inventories, not radiology reports.
B. The radiology information system – Radiology images and reports are stored here, making it the correct place to check X-ray results.
C. The laboratory information system – This system stores laboratory test results, not imaging reports.
D. The clinical decision support system – This provides clinical guidelines and decision-making assistance, not storage for imaging results.
Correct Answer is C
Explanation
A. It compiles medical information regarding patients by utilizing various sources into one searchable area – This is incorrect, as Wikipedia does not compile patient-specific information. It is a general knowledge platform.
B. It requires a subscription fee to access – This is incorrect; Wikipedia is a free resource.
C. It is not a reliable information source – Wikipedia is not considered a reliable medical source due to potential inaccuracies and the ability for unverified users to edit content.
D. It uses a healthcare-specific browser to narrow search results – This is incorrect, as Wikipedia does not have a healthcare-specific search browser.