A patient is unaware that their health information is readily available, in real time, through the patient portal. Which method is most efficient to answer non-emergency inquiries instead of manually calling?
Referring the patient to the patient portal
Referring the patient to their primary care physician
Scheduling an appointment
Mailing the associated documentation
The Correct Answer is A
A. Referring the patient to the patient portal. – This directs the patient to the correct resource where they can find their information in real time, improving efficiency and reducing the need for phone calls.
B. Referring the patient to their primary care physician. – This would likely not be as efficient as directing the patient to the portal, which they can access independently.
C. Scheduling an appointment. – This would not address the patient's current needs for information and could lead to unnecessary delays.
D. Mailing the associated documentation. – This is a slower method and does not provide real-time access to information.
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Correct Answer is A
Explanation
A. Suggest an in-person meeting with the patient to show them how to best use the platform. – This option is proactive and personal, allowing the patient to learn about the portal hands-on and encouraging future use.
B. Inform the patient that they should use their patient portal instead. – While this suggests using the portal, it does not provide any support or guidance, which may frustrate the patient.
C. Request that their primary care physician show them how to use the platform for their next visit. – This could delay the learning process and does not offer immediate assistance.
D. Use the portal on their behalf to transfer the documents. – This does not encourage the patient to use the portal themselves and may create dependency on staff assistance.
Correct Answer is C
Explanation
A. It placed details of the research on the internet, where it was available to all. – While some research may be shared online, the IDSRN was unique in its operational design rather than information accessibility.
B. It used a new method of networking computers among different researchers. – The IDSRN focused on collaborative partnerships, not on innovating in computer networking.
C. It established partnerships between researchers and the consumers of research. –The IDSRN was unique because it created partnerships between healthcare researchers and healthcare providers, enabling faster, practical application of research findings in real-world settings.
D. It established practice-based research networks. – Although practice-based research networks were employed in other projects, IDSRN specifically partnered researchers with healthcare delivery systems, focusing on integrating research findings into healthcare practice.