A patient is unaware that their health information is readily available, in real time, through the patient portal. Which method is most efficient to answer non-emergency inquiries instead of manually calling?
Referring the patient to the patient portal
Referring the patient to their primary care physician
Scheduling an appointment
Mailing the associated documentation
The Correct Answer is A
A. Referring the patient to the patient portal. – This directs the patient to the correct resource where they can find their information in real time, improving efficiency and reducing the need for phone calls.
B. Referring the patient to their primary care physician. – This would likely not be as efficient as directing the patient to the portal, which they can access independently.
C. Scheduling an appointment. – This would not address the patient's current needs for information and could lead to unnecessary delays.
D. Mailing the associated documentation. – This is a slower method and does not provide real-time access to information.
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Correct Answer is D
Explanation
A. Leilani should have opened her emails in a more private location only she can access. – This action may protect sensitive information from physical observation but does not prevent malware.
B. Leilani should have used a more complex login when accessing her emails. – A stronger password enhances security but does not address the risk of opening suspicious attachments.
C. Leilani should have changed her email password more frequently. – While regular password updates can help with unauthorized access, they do not protect against malware in suspicious attachments.
D. Leilani should run a virus check on the email with the file attachment from the unfamiliar source. – Running a virus scan on suspicious attachments is the best preventive action, helping to detect and mitigate threats before opening potentially harmful files.
Correct Answer is A
Explanation
A. The clinic should require all employees to change their passwords frequently. –Regular password changes are essential to maintaining security and preventing unauthorized access, especially in healthcare where sensitive data is at risk.
B. The clinic should provide employees with privacy screens since their passwords never change. – Privacy screens are useful for data protection but do not address the issue of static passwords, which remain a security vulnerability.
C. The clinic should require all employees to run an anti-virus scan before accessing the records system. – Anti-virus scans help protect against malware, but they do not address password security.
D. The clinic should require automated sign-offs to occur after a short period of inactivity. – Automated sign-offs help with security but are unrelated to the problem of passwords that are not periodically changed.