A patient is unaware of the prescription delivery timeframe and requests support.Which system should be used to acquire the scheduled prescription information?
Electronic documentation
Computerized provider order entry
Quality-assurance
Results-reporting
The Correct Answer is B
A. Electronic documentation. – While this system contains patient records, it may not specifically track prescription delivery schedules or timelines.
B. Computerized provider order entry. – This system is used to manage medication orders, including details about prescriptions and their delivery status, making it the appropriate choice to check the delivery timeframe.
C. Quality assurance. – This system focuses on evaluating quality and compliance but does not provide specific information on prescription delivery.
D. Results-reporting. – This system primarily manages the reporting of test results and does not handle prescription information or delivery schedules.
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Correct Answer is B
Explanation
A. The pharmacy information system – This system is for medication management, not patient isolation or PPE documentation.
B. The electronic documentation section – Isolation precautions are documented here so all healthcare personnel are aware and can use the required PPE.
C. The radiology information system – This is for imaging records, not for documenting infection control measures.
D. The laboratory information system – This system stores lab results, not isolation or PPE documentation.
Correct Answer is A
Explanation
A. Enabling the narration tool and making the device features more accessible by providing remote technical support. – This option would directly assist the patient in navigating the platform more easily by providing auditory guidance and technical help, making the portal more user-friendly.
B. Enhancing the readability of text. – This is beneficial, but if the patient has difficulties navigating the platform, it may not be sufficient to address their overall usability concerns.
C. Consider changing platforms or supporting the patient's preference to use phone calls. – While this respects the patient's preference, it does not address the potential to improve their experience with the existing portal.
D. Turning on notifications for recurring appointments or enabling a default time-based notification requesting an appointment. – This would improve reminders but does not assist the patient with navigating or using the portal.