A patient has traditionally made calls to schedule visits. Although they are enrolled in the patient portal, they prefer not to use it due to difficulty in navigating the platform. What change to the patient's application would increase ease of use for them?
Enabling the narration tool and making the device features more accessible by providing remote technical support
Enhancing the readability of text
Consider changing platforms or supporting the patient's preference to use phone calls
Turning on notifications for recurring appointments or enabling a default time-based notification requesting an appointment
The Correct Answer is A
A. Enabling the narration tool and making the device features more accessible by providing remote technical support. – This option would directly assist the patient in navigating the platform more easily by providing auditory guidance and technical help, making the portal more user-friendly.
B. Enhancing the readability of text. – This is beneficial, but if the patient has difficulties navigating the platform, it may not be sufficient to address their overall usability concerns.
C. Consider changing platforms or supporting the patient's preference to use phone calls. – While this respects the patient's preference, it does not address the potential to improve their experience with the existing portal.
D. Turning on notifications for recurring appointments or enabling a default time-based notification requesting an appointment. – This would improve reminders but does not assist the patient with navigating or using the portal.
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Correct Answer is A
Explanation
A. By evaluating technology and filling data gaps. – Nurses can contribute by identifying gaps in data that machine learning models need to improve accuracy, and by assessing technology to ensure it meets clinical needs and complements patient care.
B. By simply accessing and using information. – Access alone does not contribute significantly to machine learning; active data input and gap identification are more effective.
C. By studying statistics to understand the algorithms. – Studying algorithms helps understand machine learning but does not directly contribute to its function or data generation.
D. By gathering patient data. – While gathering data is helpful, without evaluating technology and addressing data gaps, it doesn’t fully contribute to machine learning model improvement.
Correct Answer is D
Explanation
A. Usability testing – Usability testing evaluates user-friendliness and ease of use but does not assess security elements like password challenges and data confidentiality.
B. Load testing – Load testing evaluates system performance under various levels of usage to ensure it can handle high traffic, but it does not focus on security aspects.
C. System testing – System testing assesses the overall functionality of the system but doesn’t specifically address security features like password management and data confidentiality.
D. Security testing – Security testing is the best choice here as it assesses the protection mechanisms of the system, including password security, data confidentiality, and breach response plans.