A patient has traditionally made calls to schedule visits. Although they are enrolled in the patient portal, they prefer not to use it due to difficulty in navigating the platform. What change to the patient's application would increase ease of use for them?
Enabling the narration tool and making the device features more accessible by providing remote technical support
Enhancing the readability of text
Consider changing platforms or supporting the patient's preference to use phone calls
Turning on notifications for recurring appointments or enabling a default time-based notification requesting an appointment
The Correct Answer is A
A. Enabling the narration tool and making the device features more accessible by providing remote technical support. – This option would directly assist the patient in navigating the platform more easily by providing auditory guidance and technical help, making the portal more user-friendly.
B. Enhancing the readability of text. – This is beneficial, but if the patient has difficulties navigating the platform, it may not be sufficient to address their overall usability concerns.
C. Consider changing platforms or supporting the patient's preference to use phone calls. – While this respects the patient's preference, it does not address the potential to improve their experience with the existing portal.
D. Turning on notifications for recurring appointments or enabling a default time-based notification requesting an appointment. – This would improve reminders but does not assist the patient with navigating or using the portal.
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Correct Answer is A
Explanation
A. Load testing – Load testing evaluates system performance under various levels of usage to determine if it can handle high traffic and data volume, making it ideal for a large facility.
B. Security testing – Security testing evaluates data protection measures but does not assess performance under load.
C. System testing – System testing examines the overall functionality of the EHR but does not specifically test for performance under high usage.
D. Graphical user interface testing – GUI testing checks the usability and visual aspects of the software interface but does not assess system speed or capacity under load conditions.
Correct Answer is D
Explanation
A. Robotics – Robotics can assist in procedures and some clinical tasks, but they do not directly provide evidence-based data for assessments.
B. Artificial intelligence – AI could support radiologists by analyzing imaging data and assisting in interpretations, but AI alone may not provide the structured, evidence-based clinical guidance needed.
C. Evidence-based practice (EBP) – EBP provides structured approaches to applying clinical research to patient care. However, it doesn't directly deliver automated, real-time support to the new radiologists.
D. Clinical decision support – Clinical decision support (CDS) provides real-time guidance based on evidence-based data, assisting radiologists in making accurate assessments by offering relevant clinical information.