A patient has traditionally made calls to schedule visits. Although they are enrolled in the patient portal, they prefer not to use it due to difficulty in navigating the platform. What change to the patient's application would increase ease of use for them?
Enabling the narration tool and making the device features more accessible by providing remote technical support
Enhancing the readability of text
Consider changing platforms or supporting the patient's preference to use phone calls
Turning on notifications for recurring appointments or enabling a default time-based notification requesting an appointment
The Correct Answer is A
A. Enabling the narration tool and making the device features more accessible by providing remote technical support. – This option would directly assist the patient in navigating the platform more easily by providing auditory guidance and technical help, making the portal more user-friendly.
B. Enhancing the readability of text. – This is beneficial, but if the patient has difficulties navigating the platform, it may not be sufficient to address their overall usability concerns.
C. Consider changing platforms or supporting the patient's preference to use phone calls. – While this respects the patient's preference, it does not address the potential to improve their experience with the existing portal.
D. Turning on notifications for recurring appointments or enabling a default time-based notification requesting an appointment. – This would improve reminders but does not assist the patient with navigating or using the portal.
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Correct Answer is A
Explanation
A. Sources such as PubMed. – PubMed is a database of peer-reviewed medical literature, providing access to high-quality research and systematic reviews, often with high levels of evidence.
B. Recommended readings from physicians. – Physician recommendations may vary in quality and are not guaranteed to be based on the highest level of evidence or peer-reviewed sources.
C. Comprehensive searches on Google and other search engines. – These searches yield mixed sources of varying quality and do not necessarily prioritize high-level evidence-based research.
D. Magazine and newspaper articles. – These are typically not peer-reviewed or scientifically rigorous, often intended for the general public rather than professionals, and may not rely on high levels of evidence.
Correct Answer is B
Explanation
A. The clinic should require all employees to download antivirus software onto their work computers. – Antivirus software helps with malware but doesn’t secure weak or easily guessed passwords.
B. Daniel should have used a more complex password that includes a combination of numbers, letters, and symbols. – A more complex password not related to personal information would be harder to guess, reducing the risk of unauthorized access.
C. Daniel should have kept his password in a private location only he can access. – This is good practice for security, but it doesn’t address the need for a complex password.
D. The clinic should require all employees to change their password frequently. – Changing passwords regularly helps overall security but does not directly address the problem of easy-to-guess passwords based on personal information.