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A patient has traditionally made calls to schedule visits. Although they are enrolled in the patient portal, they prefer not to use it due to difficulty in navigating the platform. What change to the patient's application would increase ease of use for them?

A.

Enabling the narration tool and making the device features more accessible by providing remote technical support

B.

Enhancing the readability of text

C.

Consider changing platforms or supporting the patient's preference to use phone calls

D.

Turning on notifications for recurring appointments or enabling a default time-based notification requesting an appointment

Answer and Explanation

The Correct Answer is A

A. Enabling the narration tool and making the device features more accessible by providing remote technical support. – This option would directly assist the patient in navigating the platform more easily by providing auditory guidance and technical help, making the portal more user-friendly.

 

B. Enhancing the readability of text. – This is beneficial, but if the patient has difficulties navigating the platform, it may not be sufficient to address their overall usability concerns.

 

C. Consider changing platforms or supporting the patient's preference to use phone calls. – While this respects the patient's preference, it does not address the potential to improve their experience with the existing portal.

 

D. Turning on notifications for recurring appointments or enabling a default time-based notification requesting an appointment. – This would improve reminders but does not assist the patient with navigating or using the portal.


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View Related questions

Correct Answer is B

Explanation

A. The same search terms should be used repeatedly to produce consistent results – This may limit the scope of information and won’t necessarily improve result accuracy.

B. Important keywords should be used to narrow and direct the search – Using specific keywords effectively narrows the search, allowing the user to find relevant information faster.

C. Extraneous terms are used to make the search more diverse – Adding unrelated terms can yield irrelevant results and confuse the search.

D. Words are placed within parentheses to limit the search results – Parentheses are not generally used in search engines to narrow results; quotes are more effective in limiting to exact phrases.

Correct Answer is D

Explanation

A. Surveys – Surveys may collect health-related data but are not typically focused on disease surveillance or providing real-time information on infectious diseases.

B. Vital records – Vital records track birth, death, and health events but are not regularly updated for active infectious disease surveillance.

C. Claims data – Claims data relate to insurance and billing, not specifically disease prevention or control.

D. Surveillance – Disease surveillance systems systematically track and interpret data on infectious diseases to aid in disease control and prevention.

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