A patient has traditionally made calls to schedule visits. Although they are enrolled in the patient portal, they prefer not to use it due to difficulty in navigating the platform. What change to the patient's application would increase ease of use for them?
Enabling the narration tool and making the device features more accessible by providing remote technical support
Enhancing the readability of text
Consider changing platforms or supporting the patient's preference to use phone calls
Turning on notifications for recurring appointments or enabling a default time-based notification requesting an appointment
The Correct Answer is A
A. Enabling the narration tool and making the device features more accessible by providing remote technical support. – This option would directly assist the patient in navigating the platform more easily by providing auditory guidance and technical help, making the portal more user-friendly.
B. Enhancing the readability of text. – This is beneficial, but if the patient has difficulties navigating the platform, it may not be sufficient to address their overall usability concerns.
C. Consider changing platforms or supporting the patient's preference to use phone calls. – While this respects the patient's preference, it does not address the potential to improve their experience with the existing portal.
D. Turning on notifications for recurring appointments or enabling a default time-based notification requesting an appointment. – This would improve reminders but does not assist the patient with navigating or using the portal.
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Correct Answer is D
Explanation
A. Physiological monitoring system. – This system primarily focuses on real-time data from patients but does not integrate data from other clinical information systems for decision-making.
B. Electronic documentation. – While useful for record-keeping, electronic documentation systems do not necessarily support clinical decision-making by synthesizing data from multiple sources.
C. Anesthesia information management system. – This system is specialized for anesthesia-related data but does not broadly enhance decision-making across multiple clinical information systems.
D. Clinical decision support system. – This system is specifically designed to integrate data from various clinical information systems to provide evidence-based recommendations and support clinical decision-making.
Correct Answer is B
Explanation
A. The pharmacy information system – This system is for medication management, not patient isolation or PPE documentation.
B. The electronic documentation section – Isolation precautions are documented here so all healthcare personnel are aware and can use the required PPE.
C. The radiology information system – This is for imaging records, not for documenting infection control measures.
D. The laboratory information system – This system stores lab results, not isolation or PPE documentation.