A patient has traditionally made calls to schedule visits. Although they are enrolled in the patient portal, they prefer not to use it due to difficulty in navigating the platform. What change to the patient's application would increase ease of use for them?
Enabling the narration tool and making the device features more accessible by providing remote technical support
Enhancing the readability of text
Consider changing platforms or supporting the patient's preference to use phone calls
Turning on notifications for recurring appointments or enabling a default time-based notification requesting an appointment
The Correct Answer is A
A. Enabling the narration tool and making the device features more accessible by providing remote technical support. – This option would directly assist the patient in navigating the platform more easily by providing auditory guidance and technical help, making the portal more user-friendly.
B. Enhancing the readability of text. – This is beneficial, but if the patient has difficulties navigating the platform, it may not be sufficient to address their overall usability concerns.
C. Consider changing platforms or supporting the patient's preference to use phone calls. – While this respects the patient's preference, it does not address the potential to improve their experience with the existing portal.
D. Turning on notifications for recurring appointments or enabling a default time-based notification requesting an appointment. – This would improve reminders but does not assist the patient with navigating or using the portal.
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Correct Answer is C
Explanation
A. Anesthesia information management system. – This system is focused on managing anesthesia-related data and does not handle imaging bookings.
B. Critical care information system. – This system manages data related to critical care patients but is not involved in scheduling MRI exams.
C. Radiology-information system. – This system is specifically designed to manage imaging procedures, including scheduling and tracking MRI exams.
D. Operating room information system. – This system focuses on managing surgical procedures and scheduling within the operating room and does not cover imaging like MRIs.
Correct Answer is C
Explanation
A. A nursing department determining staffing levels. – While a gap analysis could theoretically be used to assess staffing needs, it is more commonly applied to evaluate broader strategic gaps rather than specific resource allocation like staffing levels.
B. A nursing director conducting focus group interviews with five nurses. – Focus groups can be part of data collection, but they don’t constitute a full gap analysis, which requires a more structured assessment to compare current versus desired states.
C. A nursing director evaluating needs prior to transitioning to a new EHR. – A gap analysis is used here to assess current system capabilities versus the requirements for the new EHR, helping to identify what resources, training, or systems are needed for the transition.
D. A nursing leader observing nurses as they work. – Observation can inform a gap analysis but, on its own, does not constitute a complete analysis of needs or gaps in the current state versus future requirements.