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A patient has traditionally made calls to schedule visits. Although they are enrolled in the patient portal, they prefer not to use it due to difficulty in navigating the platform. What change to the patient's application would increase ease of use for them?

A.

Enabling the narration tool and making the device features more accessible by providing remote technical support

B.

Enhancing the readability of text

C.

Consider changing platforms or supporting the patient's preference to use phone calls

D.

Turning on notifications for recurring appointments or enabling a default time-based notification requesting an appointment

Answer and Explanation

The Correct Answer is A

A. Enabling the narration tool and making the device features more accessible by providing remote technical support. – This option would directly assist the patient in navigating the platform more easily by providing auditory guidance and technical help, making the portal more user-friendly.

 

B. Enhancing the readability of text. – This is beneficial, but if the patient has difficulties navigating the platform, it may not be sufficient to address their overall usability concerns.

 

C. Consider changing platforms or supporting the patient's preference to use phone calls. – While this respects the patient's preference, it does not address the potential to improve their experience with the existing portal.

 

D. Turning on notifications for recurring appointments or enabling a default time-based notification requesting an appointment. – This would improve reminders but does not assist the patient with navigating or using the portal.


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View Related questions

Correct Answer is B

Explanation

A. The clinic should require all employees to download antivirus software onto their work computers. – Antivirus software helps with malware but doesn’t secure weak or easily guessed passwords.

B. Daniel should have used a more complex password that includes a combination of numbers, letters, and symbols. – A more complex password not related to personal information would be harder to guess, reducing the risk of unauthorized access.

C. Daniel should have kept his password in a private location only he can access. – This is good practice for security, but it doesn’t address the need for a complex password.

D. The clinic should require all employees to change their password frequently. – Changing passwords regularly helps overall security but does not directly address the problem of easy-to-guess passwords based on personal information.

Correct Answer is A

Explanation

A. Referring the patient to the patient portal. – This directs the patient to the correct resource where they can find their information in real time, improving efficiency and reducing the need for phone calls.

B. Referring the patient to their primary care physician. – This would likely not be as efficient as directing the patient to the portal, which they can access independently.

C. Scheduling an appointment. – This would not address the patient's current needs for information and could lead to unnecessary delays.

D. Mailing the associated documentation. – This is a slower method and does not provide real-time access to information.

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