A new patient wants to be able to chat more frequently with their healthcare provider about their condition and progress between visits How should the patient portal be best utilized to increase their access to such information?
Alternatively, it is possible to use mobile texting for such exchanges.
Patient portals accessible from kiosks at the local hospital can be used to keep track of their progress.
It is best to enable their portal to allow them to receive notifications on their mobile device so that they became aware of them in real time.
Patient portals should be used with the patient present
The Correct Answer is C
A. Alternatively, it is possible to use mobile texting for such exchanges. – Mobile texting can facilitate communication but may not be integrated into the formal care plan or records.
B. Patient portals accessible from kiosks at the local hospital can be used to keep track of their progress. – This option is less convenient for ongoing communication as it requires physical presence at a hospital rather than facilitating remote communication.
C. It is best to enable their portal to allow them to receive notifications on their mobile device so that they become aware of them in real time. – Notifications through the patient portal can provide timely updates and reminders, enhancing communication and access to information between visits.
D. Patient portals should be used with the patient present. – This is not practical for ongoing communication and does not facilitate frequent interactions outside of appointments.
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Correct Answer is D
Explanation
A. Usability testing – Usability testing evaluates user-friendliness and ease of use but does not assess security elements like password challenges and data confidentiality.
B. Load testing – Load testing evaluates system performance under various levels of usage to ensure it can handle high traffic, but it does not focus on security aspects.
C. System testing – System testing assesses the overall functionality of the system but doesn’t specifically address security features like password management and data confidentiality.
D. Security testing – Security testing is the best choice here as it assesses the protection mechanisms of the system, including password security, data confidentiality, and breach response plans.
Correct Answer is A
Explanation
A. Referring the patient to the patient portal. – This directs the patient to the correct resource where they can find their information in real time, improving efficiency and reducing the need for phone calls.
B. Referring the patient to their primary care physician. – This would likely not be as efficient as directing the patient to the portal, which they can access independently.
C. Scheduling an appointment. – This would not address the patient's current needs for information and could lead to unnecessary delays.
D. Mailing the associated documentation. – This is a slower method and does not provide real-time access to information.