A medical assistant is submitting an urgent referral request to an insurance company for authorization. Which of the following describes how long the authorize process will take?
24 hr
3 working days
Immediate approval via phone
10 days
The Correct Answer is C
A. 24 hr: Urgent referrals often require quick processing, but it may take longer than 24 hours depending on the insurance company's policies.
B. 3 working days: This time frame is more typical for standard, non-urgent referrals.
C. Immediate approval via phone: Urgent referrals can sometimes be approved immediately via phone, particularly when immediate care is needed. This is the most appropriate choice for an urgent situation.
D. 10 days: Ten days is too long for an urgent referral and is more typical for non-urgent or routine requests.
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Correct Answer is A
Explanation
A. Speak in a neutral tone: Using a neutral tone helps de-escalate the situation and shows that you are calm and professional, which can help soothe an angry patient.
B. Speak louder than the patient: Speaking louder can escalate the situation further and increase the patient’s frustration.
C. Disregard the patient's mood: Disregarding the patient’s mood can make them feel ignored and may worsen their anger.
D. Ask the patient to reschedule: Asking the patient to reschedule may be appropriate in some cases but does not address the immediate issue of handling their anger effectively.
Correct Answer is A
Explanation
A. Fire extinguishers' pins are intact: Ensuring that fire extinguishers are properly maintained, including checking that the pins are intact, is essential for fire safety preparedness.
B. Multiplug adapters are not in use: While using multiplug adapters can be a safety concern, it is not directly related to fire preparedness.
C. Sprinkler heads are unobstructed: This is important for fire safety but is more related to fire suppression rather than the preparation aspect.
D. One emergency exit is available: Ideally, there should be multiple emergency exits; having only one is a safety concern rather than a preparedness measure.