A medical assistant is submitting an urgent referral request to an insurance company for authorization. Which of the following describes how long the authorize process will take?
24 hr
3 working days
Immediate approval via phone
10 days
The Correct Answer is C
A. 24 hr: Urgent referrals often require quick processing, but it may take longer than 24 hours depending on the insurance company's policies.
B. 3 working days: This time frame is more typical for standard, non-urgent referrals.
C. Immediate approval via phone: Urgent referrals can sometimes be approved immediately via phone, particularly when immediate care is needed. This is the most appropriate choice for an urgent situation.
D. 10 days: Ten days is too long for an urgent referral and is more typical for non-urgent or routine requests.
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Correct Answer is C
Explanation
A. Patient was advised to choose foods low in fiber: This may not be appropriate for all patients; dietary recommendations should be personalized and specific.
B. Patient was advised to eliminate lactose in their diet: This is only applicable if lactose intolerance or a similar condition is identified.
C. Patient was provided with a MyPlate handout: Documenting the provision of educational materials such as a MyPlate handout shows that preventative dietary guidelines were shared with the patient.
D. Patient was provided a sodium reference guide: While useful, it does not encompass the full range of preventative dietary guidelines typically covered in an annual exam.
Correct Answer is B
Explanation
A. 9 to 13 g/dL: This range is below the normal hemoglobin values for an adult male and may indicate anemia.
B. 14 to 18 g/dL: This is the normal range for hemoglobin in an adult male, reflecting healthy oxygen-carrying capacity of the blood.
C. 19 to 22 g/dL: This range is above the normal values and may indicate polycythemia or other conditions leading to increased red blood cell production.
D. 23 to 26 g/dL: This is a significantly elevated level, which is rare and could indicate severe health conditions or laboratory error.