A medical assistant is submitting an urgent referral request to an insurance company for authorization. Which of the following describes how long the authorize process will take?
24 hr
3 working days
Immediate approval via phone
10 days
The Correct Answer is C
A. 24 hr: Urgent referrals often require quick processing, but it may take longer than 24 hours depending on the insurance company's policies.
B. 3 working days: This time frame is more typical for standard, non-urgent referrals.
C. Immediate approval via phone: Urgent referrals can sometimes be approved immediately via phone, particularly when immediate care is needed. This is the most appropriate choice for an urgent situation.
D. 10 days: Ten days is too long for an urgent referral and is more typical for non-urgent or routine requests.
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Correct Answer is B
Explanation
A. Call for the provider. Calling for the provider may not address the immediate concern of the patient’s anger and can escalate the situation if not handled calmly first.
B. Speak to the patient using a low tone of voice. Speaking in a calm and low tone can help de-escalate the situation and show that the assistant is attentive and empathetic.
C. Tell the patient to calm down. Telling a patient to calm down can come across as dismissive and may worsen their frustration.
D. Respond in the same tone as the patient. Matching the patient’s angry tone is unprofessional and can escalate the situation further.
Correct Answer is A
Explanation
A. Figure 8: The figure 8 technique provides good support and stability to joints, such as the ankle, and is effective in immobilizing and securing the bandage.
B. Recurrent: The recurrent technique is used to cover a specific area, such as a stump, rather than to support a joint.
C. Tubular: The tubular bandage technique is typically used for covering and securing dressings on limbs rather than specifically supporting joints.
D. Triangular: The triangular bandage is often used for making slings or covering larger areas but is not as effective as the figure 8 technique for joint support.