A medical assistant is submitting an urgent referral request to an insurance company for authorization. Which of the following describes how long the authorize process will take?
24 hr
3 working days
Immediate approval via phone
10 days
The Correct Answer is C
A. 24 hr: Urgent referrals often require quick processing, but it may take longer than 24 hours depending on the insurance company's policies.
B. 3 working days: This time frame is more typical for standard, non-urgent referrals.
C. Immediate approval via phone: Urgent referrals can sometimes be approved immediately via phone, particularly when immediate care is needed. This is the most appropriate choice for an urgent situation.
D. 10 days: Ten days is too long for an urgent referral and is more typical for non-urgent or routine requests.
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Correct Answer is C
Explanation
A. A patient's nationality pertains to the place where they hold citizenship: This statement is generally accurate and does not represent a stereotype. Nationality and citizenship can be related but are not inherently stereotypical.
B. A patient's religion will not affect medical decisions: This is not a stereotype but rather a factual consideration. Religion can influence medical decisions for some patients, so it is important to respect and understand each patient's preferences.
C. Patients who have the same physical characteristics are from the same race: This is a stereotype and can be misleading. Physical characteristics do not solely define race or ethnicity, and assuming so can lead to biased interactions.
D. Older adult patients will be most comfortable with digital resources: This is a generalization rather than a stereotype. While some older adults may be comfortable with digital resources, others may prefer traditional methods.
Correct Answer is A
Explanation
A. Speak in a neutral tone: Using a neutral tone helps de-escalate the situation and shows that you are calm and professional, which can help soothe an angry patient.
B. Speak louder than the patient: Speaking louder can escalate the situation further and increase the patient’s frustration.
C. Disregard the patient's mood: Disregarding the patient’s mood can make them feel ignored and may worsen their anger.
D. Ask the patient to reschedule: Asking the patient to reschedule may be appropriate in some cases but does not address the immediate issue of handling their anger effectively.