A medical assistant is preparing to perform a bilateral ear irrigation on a patient. The assistant should inform the patient that they might experience which of th following discomforts during irrigation?
Vertigo
Urticaria
Edema
Rhinitis
The Correct Answer is A
A. Vertigo: Ear irrigation can sometimes lead to vertigo or dizziness because the procedure may disturb the balance mechanisms in the inner ear.
B. Urticaria: Urticaria (hives) is an allergic reaction and is not a typical response to ear irrigation.
C. Edema: Edema is not a common reaction to ear irrigation. The procedure is generally localized to the ear canal and should not cause swelling.
D. Rhinitis: Rhinitis involves inflammation of the nasal mucous membranes and is unrelated to ear irrigation.
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Correct Answer is B
Explanation
A. Call for the provider. Calling for the provider may not address the immediate concern of the patient’s anger and can escalate the situation if not handled calmly first.
B. Speak to the patient using a low tone of voice. Speaking in a calm and low tone can help de-escalate the situation and show that the assistant is attentive and empathetic.
C. Tell the patient to calm down. Telling a patient to calm down can come across as dismissive and may worsen their frustration.
D. Respond in the same tone as the patient. Matching the patient’s angry tone is unprofessional and can escalate the situation further.
Correct Answer is B
Explanation
A. Pull product identification slips from a box or package. Pulling product slips is not a standard method for inventory management.
B. Use a two-bin system, one as a backup bin and one bin for ordering. The two-bin system helps manage inventory by using one bin for current use and a backup bin that triggers reordering when needed.
C. Ask staff members to identify products that need to be ordered and add them to the list. Relying on staff members can be less systematic than maintaining a structured inventory process.
D. Hand count items to identify what needs to be ordered. Hand counting can be inefficient and prone to errors. A systematic approach, like the two-bin system, is more effective.