A medical assistant is preparing a standard bleach solution to clean medical equipment. Which of the following dilution ratios should the assistant use?
1:5
1:10
1:15
1:20
The Correct Answer is B
A. 1:5: This ratio would create a stronger solution than typically recommended for disinfection, which might not be necessary and could be harsh on equipment.
B. 1:10: A 1:10 dilution of bleach to water is commonly used for disinfecting surfaces and cleaning medical equipment, as it provides effective disinfection while being safe for equipment.
C. 1:15: This dilution might not be strong enough to ensure effective disinfection.
D. 1:20: This ratio is even more diluted and may not provide adequate disinfectant strength for cleaning purposes.
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Correct Answer is B
Explanation
A. Right to change insurance companies during treatment: This is not part of the Patient's Bill of Rights. Changing insurance companies is subject to policy terms and regulations, not patient rights.
B. Right to refuse treatment: This is correct. The Patient’s Bill of Rights includes the right for patients to refuse treatment, even if that treatment is recommended by their healthcare provider.
C. Right to a timely visit: While timeliness is important, the Patient’s Bill of Rights does not specifically guarantee a timely visit.
D. Right to a specialist outside their network at no cost: This is not guaranteed under the Patient's Bill of Rights. Specialist visits, especially out-of-network, are typically governed by insurance coverage rules.
Correct Answer is B
Explanation
A. Call for the provider. Calling for the provider may not address the immediate concern of the patient’s anger and can escalate the situation if not handled calmly first.
B. Speak to the patient using a low tone of voice. Speaking in a calm and low tone can help de-escalate the situation and show that the assistant is attentive and empathetic.
C. Tell the patient to calm down. Telling a patient to calm down can come across as dismissive and may worsen their frustration.
D. Respond in the same tone as the patient. Matching the patient’s angry tone is unprofessional and can escalate the situation further.