A medical assistant is interviewing a patient who has been newly diagnosed with severe vision impairment. The patient seems uneasy. Which of the following actions should the assistant take?
Stand to the side of the patient.
Provide large-print materials.
Use exaggerated gestures.
Increase voice tone.
The Correct Answer is B
A. Stand to the side of the patient: Standing to the side may make communication more difficult for a patient with vision impairment.
B. Provide large-print materials: Large-print materials can help the patient read and understand information more easily, accommodating their vision impairment.
C. Use exaggerated gestures: Exaggerated gestures can be confusing or unnecessary and do not address the specific needs of a patient with vision impairment.
D. Increase voice tone: Increasing the volume of speech is not typically helpful for a patient with vision impairment; they need visual aids rather than auditory adjustments.
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Correct Answer is A
Explanation
A. Speak in a neutral tone: Using a neutral tone helps de-escalate the situation and shows that you are calm and professional, which can help soothe an angry patient.
B. Speak louder than the patient: Speaking louder can escalate the situation further and increase the patient’s frustration.
C. Disregard the patient's mood: Disregarding the patient’s mood can make them feel ignored and may worsen their anger.
D. Ask the patient to reschedule: Asking the patient to reschedule may be appropriate in some cases but does not address the immediate issue of handling their anger effectively.
Correct Answer is D
Explanation
A. Sterile needle holder: A sterile needle holder is used in suturing, not for removing sutures, making it unnecessary for suture removal.
B. 1-mL syringe with an 18-gauge needle: This is used for injections, not for removing sutures. It is not required for a suture removal procedure.
C. 4-by-4-inch benzalkonium wipes: Benzalkonium wipes are used for skin antisepsis, but they are not specifically required for suture removal. While antiseptic wipes are useful, they are not essential for the procedure itself.
D. Sterile thumb dressing forceps: Sterile thumb dressing forceps are necessary for grasping and removing sutures safely without causing trauma to the wound. They are an essential tool for suture removal.