A medical assistant is interviewing a patient who has been newly diagnosed with severe vision impairment. The patient seems uneasy. Which of the following actions should the assistant take?
Stand to the side of the patient.
Provide large-print materials.
Use exaggerated gestures.
Increase voice tone.
The Correct Answer is B
A. Stand to the side of the patient: Standing to the side may make communication more difficult for a patient with vision impairment.
B. Provide large-print materials: Large-print materials can help the patient read and understand information more easily, accommodating their vision impairment.
C. Use exaggerated gestures: Exaggerated gestures can be confusing or unnecessary and do not address the specific needs of a patient with vision impairment.
D. Increase voice tone: Increasing the volume of speech is not typically helpful for a patient with vision impairment; they need visual aids rather than auditory adjustments.
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Correct Answer is B
Explanation
A. Clean the cut with antiseptic, then put on a glove. Cleaning the cut is important for preventing infection, but without covering the cut, it may still pose a risk of contamination.
B. Bandage the cut, then put on a glove. Bandaging the cut before putting on gloves protects the wound and helps maintain a barrier against contamination, making this the most appropriate action.
C. Put on a glove, as gloves are a sufficient barrier of protection. While gloves offer some protection, they are not a sufficient barrier if the cut is not properly bandaged, as the wound could still become contaminated.
D. Close the cut with medical glue, then put on a glove. Closing a cut with medical glue may be an option in some cases, but it is not always appropriate, especially if the cut needs to be bandaged for further protection under gloves.
Correct Answer is A
Explanation
A. Obtain precertification: Obtaining precertification from the insurance company is often required before scheduling a surgical procedure to ensure that the procedure will be covered under the patient’s insurance plan.
B. Code the diagnosis and procedure: Coding the diagnosis and procedure is typically done after the procedure has been scheduled and is part of the billing process.
C. Complete the CMS-1500 claim form: The CMS-1500 claim form is used for billing and is completed after the procedure has been performed, not before scheduling.
D. Review the claim information: Reviewing claim information is part of the post-procedure billing process, not the scheduling process.