A medical assistant is interviewing a patient who has been newly diagnosed with severe vision impairment. The patient seems uneasy. Which of the following actions should the assistant take?
Stand to the side of the patient.
Provide large-print materials.
Use exaggerated gestures.
Increase voice tone.
The Correct Answer is B
A. Stand to the side of the patient: Standing to the side may make communication more difficult for a patient with vision impairment.
B. Provide large-print materials: Large-print materials can help the patient read and understand information more easily, accommodating their vision impairment.
C. Use exaggerated gestures: Exaggerated gestures can be confusing or unnecessary and do not address the specific needs of a patient with vision impairment.
D. Increase voice tone: Increasing the volume of speech is not typically helpful for a patient with vision impairment; they need visual aids rather than auditory adjustments.
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Correct Answer is C
Explanation
A. Upon scheduling: Copayments are generally not collected when scheduling an appointment but at the time of service.
B. When statements are sent: Copayments are usually collected at the time of the office visit rather than through statements.
C. At the time of service: It is standard practice to collect copayments when the patient arrives for their appointment.
D. Upon insurance verification: Insurance verification occurs before the visit, but copayments are collected during or after the visit.
Correct Answer is A
Explanation
A. To ensure accuracy of test results: Quality control ensures that the test results are accurate and reliable, which is crucial for proper diagnosis and treatment.
B. To determine if a test is CLIA-waived: Quality control does not determine CLIA-waived status; it ensures the accuracy and reliability of tests.
C. To enhance instrument productivity: While quality control can indirectly impact productivity by ensuring correct results, it is primarily focused on accuracy and reliability.
D. To monitor the use of instrumentation: Quality control is more focused on test accuracy rather than monitoring the use of instrumentation.