A medical assistant is examining a rash on the front of a patient's arm. Which of the following terms should the assistant use to document the location of the ra
Anterior
Posterior
Lateral
Medial
The Correct Answer is A
A. Anterior: The term "anterior" refers to the front of the body, so it is appropriate for describing a rash on the front of the patient's arm.
B. Posterior: "Posterior" refers to the back of the body, which is not the location of the rash in this scenario.
C. Lateral: "Lateral" refers to the side of the body. While the rash may be on the side of the arm, it is more specifically described as anterior.
D. Medial: "Medial" refers to the midline of the body, not specifically to the front of the arm.
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Correct Answer is A
Explanation
A. Speak in a neutral tone: Using a neutral tone helps de-escalate the situation and shows that you are calm and professional, which can help soothe an angry patient.
B. Speak louder than the patient: Speaking louder can escalate the situation further and increase the patient’s frustration.
C. Disregard the patient's mood: Disregarding the patient’s mood can make them feel ignored and may worsen their anger.
D. Ask the patient to reschedule: Asking the patient to reschedule may be appropriate in some cases but does not address the immediate issue of handling their anger effectively.
Correct Answer is D
Explanation
A. The patient reports the receptionist was rude to them. This is not relevant to the patient’s medical care and should not be documented in the health record.
B. The patient states that there is an error on their bill. Billing issues are not related to the clinical care of the patient and should not be documented in the health record.
C. The patient states their insurance might be changing soon. This is administrative information and does not pertain to the clinical aspect of the patient’s care.
D. The patient reports they recently developed a strawberry allergy. This is relevant medical information that could affect the patient’s treatment and should be documented in the health record.