A medical assistant is caring for a Muslim patient of the opposite gender. Which of the following actions could be considered inappropriate?
Avoiding intense eye contact
Reassuring the patient by touching them
Maintaining distance from the patient
Using gestures cautiously
The Correct Answer is B
A. Avoiding intense eye contact: Avoiding intense eye contact is generally respectful and can be appropriate depending on cultural norms.
B. Reassuring the patient by touching them: In some Muslim cultures, physical contact between individuals of the opposite gender who are not family members may be considered inappropriate.
C. Maintaining distance from the patient: Maintaining a respectful distance is generally appropriate and often preferred in various cultures.
D. Using gestures cautiously: Using gestures cautiously is respectful and avoids miscommunication.
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Correct Answer is B
Explanation
A. Spina bifida: Spina bifida is a congenital condition, not an indicator of child abuse.
B. Malnutrition: Malnutrition can be a sign of child abuse or neglect, as it may indicate that a child is not receiving adequate care or nourishment.
C. Respiratory syncytial virus: Respiratory syncytial virus (RSV) is a viral infection and not typically associated with child abuse.
D. Hypertension: Hypertension is not commonly linked to child abuse and is not an indicator of abuse in this context.
Correct Answer is A
Explanation
A. Offer to review and research the problem: Offering to review and research the billing concern shows willingness to address the issue and provides the patient with assistance.
B. Inform the patient you will ask the provider to call them: Billing concerns should be handled by the administrative or billing department, not the provider.
C. Have the patient fill out a HIPAA form before proceeding: A HIPAA form is not required for addressing billing concerns; it is for accessing or disclosing protected health information.
D. Recommend the patient contact their bank: The bank is not responsible for billing concerns related to medical services; the issue should be addressed directly with the healthcare facility.