A medical assistant in a provider's office is cleaning a patient's jagged, contaminated wound. Which of the following actions should the assistant take?
Irrigate the wound with sterile normal saline.
Insert liquid bandage into the wound.
Wash the wound with soap and warm water.
Apply microporous tape to the wound.
The Correct Answer is A
A. Irrigate the wound with sterile normal saline. Irrigating the wound with sterile normal saline is the appropriate action for cleaning a contaminated wound, as it helps to remove debris and reduce the risk of infection.
B. Insert liquid bandage into the wound. A liquid bandage is not appropriate for a contaminated wound, especially if the wound is jagged, as it could trap contaminants inside.
C. Wash the wound with soap and warm water. While soap and water are good for general wound cleaning, sterile normal saline is preferred for contaminated wounds in a clinical setting to minimize irritation and infection.
D. Apply microporous tape to the wound. Microporous tape is used for securing dressings, not for cleaning wounds.
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Correct Answer is B
Explanation
A. Negotiate with insurance companies for increased reimbursement. Negotiating with insurance companies is typically not a responsibility of a medical assistant within a PCMH.
B. Communicate with a nurse coordinator for transportation needs. This is correct. In a PCMH model, medical assistants may coordinate with other members of the healthcare team, including nurse coordinators, to address various patient needs, including transportation.
C. Schedule admissions to a facility. While scheduling may be part of a medical assistant’s duties, it is not specific to the PCMH model.
D. Focus strictly on the course of treatment. The PCMH model involves a holistic approach to patient care, not just focusing on treatment. It includes coordination of care, addressing social determinants of health, and ensuring continuity of care.
Correct Answer is C
Explanation
A. A patient's nationality pertains to the place where they hold citizenship: This statement is generally accurate and does not represent a stereotype. Nationality and citizenship can be related but are not inherently stereotypical.
B. A patient's religion will not affect medical decisions: This is not a stereotype but rather a factual consideration. Religion can influence medical decisions for some patients, so it is important to respect and understand each patient's preferences.
C. Patients who have the same physical characteristics are from the same race: This is a stereotype and can be misleading. Physical characteristics do not solely define race or ethnicity, and assuming so can lead to biased interactions.
D. Older adult patients will be most comfortable with digital resources: This is a generalization rather than a stereotype. While some older adults may be comfortable with digital resources, others may prefer traditional methods.