A mediator suggests that the nurse manager and staff members establish a group agreement before resolving conflicts. It is important to have agreements about how team members will work together because:
people are dishonest by nature and will not work well together without accountability.
without agreements, implicit permission is granted for people to behave in any manner they see fit.
agreements reinforce that though bickering and backbiting inevitably occur during meetings, they are never personal.
agreements serve to distinguish cooperative team members from nonproductive ones.
The Correct Answer is B
A. This option reflects a negative view of human nature and does not fully capture the importance of agreements in fostering a collaborative environment.
B. Establishing agreements provides clear expectations for behavior and interactions, preventing misunderstandings and conflicts. Without such agreements, team members may feel free to act without consideration for others, leading to discord.
C. While agreements may help mitigate personal conflicts, their primary purpose is to set standards for behavior rather than to justify negative interactions.
D. While agreements can help identify roles within a team, their main function is to ensure respectful and productive interactions among all members rather than simply distinguishing between types of members.
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Correct Answer is A
Explanation
A. Logging off the computer after entering client data is appropriate as it ensures client confidentiality and protects sensitive information.
B. Posting a client's medical diagnosis in a public area like a message board violates patient confidentiality and privacy regulations.
C. Discarding a nursing activity worksheet without proper disposal methods may lead to breaches in confidentiality, especially if it contains patient information.
D. Sharing a password compromises the security of the system and client information, which is against ethical guidelines and facility policies.
Correct Answer is C
Explanation
A. Open expression of ideas and feelings fosters communication and trust within a team, which is essential for effectiveness.
B. A shared objective is crucial for alignment and teamwork, promoting cooperation and collaboration.
C. While conflict can be challenging, effective teams do not necessarily avoid it; instead, they learn to manage and resolve conflict constructively to improve outcomes.
D. Shared leadership that shifts according to expertise can enhance collaboration and utilization of diverse skills within the team.