Which of the following is a common stereotype a medical assistant should avoid when interacting with patients?
A patient's nationality pertains to the place where they hold citizenship.
A patient's religion will not affect medical decisions.
Patients who have the same physical characteristics are from the same race.
Older adult patients will be most comfortable with digital resources.
The Correct Answer is C
A. A patient's nationality pertains to the place where they hold citizenship: This statement is generally accurate and does not represent a stereotype. Nationality and citizenship can be related but are not inherently stereotypical.
B. A patient's religion will not affect medical decisions: This is not a stereotype but rather a factual consideration. Religion can influence medical decisions for some patients, so it is important to respect and understand each patient's preferences.
C. Patients who have the same physical characteristics are from the same race: This is a stereotype and can be misleading. Physical characteristics do not solely define race or ethnicity, and assuming so can lead to biased interactions.
D. Older adult patients will be most comfortable with digital resources: This is a generalization rather than a stereotype. While some older adults may be comfortable with digital resources, others may prefer traditional methods.
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Correct Answer is C
Explanation
A. Upon scheduling: Copayments are generally not collected when scheduling an appointment but at the time of service.
B. When statements are sent: Copayments are usually collected at the time of the office visit rather than through statements.
C. At the time of service: It is standard practice to collect copayments when the patient arrives for their appointment.
D. Upon insurance verification: Insurance verification occurs before the visit, but copayments are collected during or after the visit.
Correct Answer is B
Explanation
A. Obtaining a tympanic reading: This procedure does not typically require gloves as it is non-invasive and does not involve contact with bodily fluids.
B. Administering a nebulizer treatment: Gloves should be worn during this procedure to maintain hygiene and prevent exposure to respiratory secretions.
C. Performing a visual acuity test: This test is non-invasive and does not require gloves.
D. Removing a cyst: This procedure typically requires more than gloves; it involves aseptic technique and potentially sterile equipment. Gloves are part of the preparation but are not sufficient on their own.