Which of the following is a common stereotype a medical assistant should avoid when interacting with patients?
A patient's nationality pertains to the place where they hold citizenship.
A patient's religion will not affect medical decisions.
Patients who have the same physical characteristics are from the same race.
Older adult patients will be most comfortable with digital resources.
The Correct Answer is C
A. A patient's nationality pertains to the place where they hold citizenship: This statement is generally accurate and does not represent a stereotype. Nationality and citizenship can be related but are not inherently stereotypical.
B. A patient's religion will not affect medical decisions: This is not a stereotype but rather a factual consideration. Religion can influence medical decisions for some patients, so it is important to respect and understand each patient's preferences.
C. Patients who have the same physical characteristics are from the same race: This is a stereotype and can be misleading. Physical characteristics do not solely define race or ethnicity, and assuming so can lead to biased interactions.
D. Older adult patients will be most comfortable with digital resources: This is a generalization rather than a stereotype. While some older adults may be comfortable with digital resources, others may prefer traditional methods.
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Correct Answer is A
Explanation
A. Offer to review and research the problem: Offering to review and research the billing concern shows willingness to address the issue and provides the patient with assistance.
B. Inform the patient you will ask the provider to call them: Billing concerns should be handled by the administrative or billing department, not the provider.
C. Have the patient fill out a HIPAA form before proceeding: A HIPAA form is not required for addressing billing concerns; it is for accessing or disclosing protected health information.
D. Recommend the patient contact their bank: The bank is not responsible for billing concerns related to medical services; the issue should be addressed directly with the healthcare facility.
Correct Answer is A
Explanation
A. Sig: This is correct. "Sig" (short for "signatura") is the section where the provider’s directions to the patient regarding how to take the medication are written.
B. Schedule: The schedule typically refers to the drug classification, not directions for the patient.
C. Superscription: The superscription includes the Rx symbol and is not where the directions are listed.
D. Subscription: The subscription includes instructions to the pharmacist on how to prepare the medication, not directions for the patient.