Which of the following actions should a medical assistant take when caring for a patient who has hearing loss?
Exaggerate lip movements.
Speak in high-pitched tones.
Use long sentences.
Stand in the patient's direct line of vision.
The Correct Answer is D
A. Exaggerate lip movements. Exaggerating lip movements can make speech more difficult to understand. Instead, normal, clear speech should be used.
B. Speak in high-pitched tones. High-pitched tones are often harder for individuals with hearing loss to understand. Speaking in a normal, moderate tone is more effective.
C. Use long sentences. Long sentences can be confusing. It is better to use short, simple sentences to aid comprehension.
D. Stand in the patient's direct line of vision. Standing in the patient's direct line of vision allows the patient to read lips and see facial expressions, which aids in understanding.
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Correct Answer is C
Explanation
A. Upon scheduling: Copayments are generally not collected when scheduling an appointment but at the time of service.
B. When statements are sent: Copayments are usually collected at the time of the office visit rather than through statements.
C. At the time of service: It is standard practice to collect copayments when the patient arrives for their appointment.
D. Upon insurance verification: Insurance verification occurs before the visit, but copayments are collected during or after the visit.
Correct Answer is A
Explanation
A. Influenza: Influenza is a contagious respiratory infection that spreads through respiratory droplets. Wearing a mask can help prevent the spread of the virus, especially in public settings or during an outbreak.
B. Legionnaires' disease: Legionnaires' disease is a bacterial infection caused by inhaling aerosolized water contaminated with Legionella bacteria. It is not typically spread from person to person, so mask-wearing is not a usual precaution.
C. Cystic fibrosis: Cystic fibrosis is a genetic condition that affects the lungs but is not contagious. Patients with cystic fibrosis are not required to wear masks to prevent spreading it to others.
D. Laryngitis: Laryngitis is usually caused by viral infections or strain on the vocal cords. It is not typically contagious enough to warrant mask use.