Which of the following actions should a medical assistant take when caring for a patient who has hearing loss?
Exaggerate lip movements.
Speak in high-pitched tones.
Use long sentences.
Stand in the patient's direct line of vision.
The Correct Answer is D
A. Exaggerate lip movements. Exaggerating lip movements can make speech more difficult to understand. Instead, normal, clear speech should be used.
B. Speak in high-pitched tones. High-pitched tones are often harder for individuals with hearing loss to understand. Speaking in a normal, moderate tone is more effective.
C. Use long sentences. Long sentences can be confusing. It is better to use short, simple sentences to aid comprehension.
D. Stand in the patient's direct line of vision. Standing in the patient's direct line of vision allows the patient to read lips and see facial expressions, which aids in understanding.
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Correct Answer is C
Explanation
A. Upon scheduling: Copayments are generally not collected when scheduling an appointment but at the time of service.
B. When statements are sent: Copayments are usually collected at the time of the office visit rather than through statements.
C. At the time of service: It is standard practice to collect copayments when the patient arrives for their appointment.
D. Upon insurance verification: Insurance verification occurs before the visit, but copayments are collected during or after the visit.
Correct Answer is C
Explanation
A. A steady pulse rhythm in a 16-year-old male patient. A steady pulse rhythm is normal and within the expected range for a 16-year-old male.
B. A pulse rate of 68/min in a 35-year-old female patient: A pulse rate of 68/min is within the normal resting heart rate range for a 35-year-old female (60-100/min).
C. A bounding pulse volume in a 56-year-old male patient: A bounding pulse volume indicates an unusually strong pulse, which could be a sign of hypertension or other circulatory issues and should be reported.
D. A pulse rate of 120/min in a 22-year-old female patient: A pulse rate of 120/min is above the normal range (tachycardia) and should be reported, as it could indicate a cardiac or systemic problem.