Which of the following actions should a medical assistant take when caring for a patient who has hearing loss?
Exaggerate lip movements.
Speak in high-pitched tones.
Use long sentences.
Stand in the patient's direct line of vision.
The Correct Answer is D
A. Exaggerate lip movements. Exaggerating lip movements can make speech more difficult to understand. Instead, normal, clear speech should be used.
B. Speak in high-pitched tones. High-pitched tones are often harder for individuals with hearing loss to understand. Speaking in a normal, moderate tone is more effective.
C. Use long sentences. Long sentences can be confusing. It is better to use short, simple sentences to aid comprehension.
D. Stand in the patient's direct line of vision. Standing in the patient's direct line of vision allows the patient to read lips and see facial expressions, which aids in understanding.
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Correct Answer is D
Explanation
A. The date the patient's illness ended: The form does not require the end date of the patient’s illness, but the date of service and diagnosis are needed.
B. The patient's filing limits: Filing limits are set by the insurance carrier and are not required information on the CMS-1500 form.
C. The patient's previous account balance: The previous account balance is not required on the claim form; this form is for billing current services.
D. The patient's insurance identification number: The patient's insurance identification number is required to process the claim with the correct insurance provider.
Correct Answer is D
Explanation
A. Take the patient's pulse for 5 seconds and multiply by 10: Measuring for 5 seconds and multiplying by 10 is less accurate due to the short measurement time.
B. Take the patient's pulse for 15 seconds and multiply by 2: While this method is more accurate than taking it for 5 seconds, the recommended practice is to measure for 30 seconds for better accuracy.
C. Take the patient's pulse for 30 seconds and multiply by 4: This would be used to determine a pulse rate per minute from a 15-second measurement, not 30 seconds.
D. Take the patient's pulse for 30 seconds and multiply by 2: This method provides a precise measurement of the pulse rate, as taking the pulse for 30 seconds and then multiplying by 2 gives the number of beats per minute.