Which of the following actions should a medical assistant take when caring for a patient who has hearing loss?
Exaggerate lip movements.
Speak in high-pitched tones.
Use long sentences.
Stand in the patient's direct line of vision.
The Correct Answer is D
A. Exaggerate lip movements. Exaggerating lip movements can make speech more difficult to understand. Instead, normal, clear speech should be used.
B. Speak in high-pitched tones. High-pitched tones are often harder for individuals with hearing loss to understand. Speaking in a normal, moderate tone is more effective.
C. Use long sentences. Long sentences can be confusing. It is better to use short, simple sentences to aid comprehension.
D. Stand in the patient's direct line of vision. Standing in the patient's direct line of vision allows the patient to read lips and see facial expressions, which aids in understanding.
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Correct Answer is C
Explanation
A. Glutaraldehyde: Glutaraldehyde is used for high-level disinfection of medical equipment, not for cleaning blood spills.
B. Isopropyl alcohol: While isopropyl alcohol is used for disinfection, it is not the preferred choice for blood spills due to its lower efficacy against certain pathogens.
C. Bleach: A bleach solution is effective for disinfecting surfaces contaminated with blood, as it is effective against a broad range of pathogens, including bloodborne viruses.
D. Iodine compounds: Iodine is used for antiseptic purposes on skin but is not ideal for disinfecting blood spills on surfaces.
Correct Answer is B
Explanation
A. Negotiate with insurance companies for increased reimbursement. Negotiating with insurance companies is typically not a responsibility of a medical assistant within a PCMH.
B. Communicate with a nurse coordinator for transportation needs. This is correct. In a PCMH model, medical assistants may coordinate with other members of the healthcare team, including nurse coordinators, to address various patient needs, including transportation.
C. Schedule admissions to a facility. While scheduling may be part of a medical assistant’s duties, it is not specific to the PCMH model.
D. Focus strictly on the course of treatment. The PCMH model involves a holistic approach to patient care, not just focusing on treatment. It includes coordination of care, addressing social determinants of health, and ensuring continuity of care.