Which of the following actions should a medical assistant take when caring for a patient who has hearing loss?
Exaggerate lip movements.
Speak in high-pitched tones.
Use long sentences.
Stand in the patient's direct line of vision.
The Correct Answer is D
A. Exaggerate lip movements. Exaggerating lip movements can make speech more difficult to understand. Instead, normal, clear speech should be used.
B. Speak in high-pitched tones. High-pitched tones are often harder for individuals with hearing loss to understand. Speaking in a normal, moderate tone is more effective.
C. Use long sentences. Long sentences can be confusing. It is better to use short, simple sentences to aid comprehension.
D. Stand in the patient's direct line of vision. Standing in the patient's direct line of vision allows the patient to read lips and see facial expressions, which aids in understanding.
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Correct Answer is A
Explanation
A. Offer to review and research the problem: Offering to review and research the billing concern shows willingness to address the issue and provides the patient with assistance.
B. Inform the patient you will ask the provider to call them: Billing concerns should be handled by the administrative or billing department, not the provider.
C. Have the patient fill out a HIPAA form before proceeding: A HIPAA form is not required for addressing billing concerns; it is for accessing or disclosing protected health information.
D. Recommend the patient contact their bank: The bank is not responsible for billing concerns related to medical services; the issue should be addressed directly with the healthcare facility.
Correct Answer is B
Explanation
A. Place the left electrode on the most distal portion of the left limb, and place the right electrode on the most proximal portion of the right limb: The left limb is amputated, so electrodes cannot be placed on the distal portion of the left limb; the right limb's electrode should be placed according to standard practice.
B. Place the left electrode on the most distal portion of the left limb, and place the right electrode on the right groin: For an amputation, the electrode for the absent limb can be placed on the corresponding part of the trunk (such as the groin) to obtain accurate readings.
C. Place the left electrode on the left mid thigh, and place the right electrode on the right mid thigh: With an above-the-knee amputation, placing electrodes on the mid-thigh of the amputated side is not feasible; placement should follow appropriate protocol for the missing limb.
D. Place the left electrode at the most proximal portion of the right limb, and place the right electrode at the most distal portion of the right limb: This does not accommodate for the left limb amputation and does not follow standard electrode placement practices.