Two nurses approach their manager about a conflict regarding the patient assignment. The nurses are talking loudly and at the same time. Which of the following actions made by the manager demonstrates effective negotiation skills?
The manager instructs the nurses to resolve the issue amongst themselves.
The manager warns the nurses that if the problem is not resolved, disciplinary measures are warranted.
The manager dismisses both nurses, insisting that they stop complaining.
The manager asks each nurse, one at a time, to present their opening position.
The Correct Answer is D
A. While encouraging self-resolution is important, in this case, the nurses are not able to resolve their conflict independently, so this approach would be ineffective.
B. Threatening disciplinary measures can escalate the situation and does not foster an environment for constructive dialogue.
C. Dismissing the nurses fails to address the conflict and does not promote effective negotiation, leaving the issue unresolved.
D. Asking each nurse to present their opening position allows for structured dialogue, giving each party the opportunity to express their concerns and fostering effective negotiation. This approach can lead to a collaborative solution.
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Correct Answer is C
Explanation
A. While the RN is responsible for the care of the patients, the charge nurse also retains overall responsibility, making this statement inaccurate.
B. The RN does have responsibility for their specific tasks, but the accountability remains shared, particularly for the overall patient care.
C. The RN is accountable for their tasks and patient outcomes, while the charge nurse maintains overall responsibility for the unit's operations and patient care.
D. The RN assumes both responsibility and accountability to some extent, especially in their assigned patient care.
Correct Answer is ["A","B","C"]
Explanation
A. The effectiveness of debriefing is indeed influenced by the skills and abilities of the person conducting it, making this statement true.
B. One of the primary purposes of debriefing is to analyze the implications of actions taken, promoting learning and improvement.
C. Debriefing can lead to cognitive reframing, helping individuals view situations from different perspectives, which enhances understanding and coping strategies.
D. Effective debriefing often requires a facilitator (debriefer) to guide the process, so this statement is inaccurate.
E. Debriefing focuses on understanding the actions and their implications rather than disregarding their meaning, making this statement false.