Two nurses approach their manager about a conflict regarding the patient assignment. The nurses are talking loudly and at the same time. Which of the following actions made by the manager demonstrates effective negotiation skills?
The manager instructs the nurses to resolve the issue amongst themselves.
The manager warns the nurses that if the problem is not resolved, disciplinary measures are warranted.
The manager dismisses both nurses, insisting that they stop complaining.
The manager asks each nurse, one at a time, to present their opening position.
The Correct Answer is D
A. While encouraging self-resolution is important, in this case, the nurses are not able to resolve their conflict independently, so this approach would be ineffective.
B. Threatening disciplinary measures can escalate the situation and does not foster an environment for constructive dialogue.
C. Dismissing the nurses fails to address the conflict and does not promote effective negotiation, leaving the issue unresolved.
D. Asking each nurse to present their opening position allows for structured dialogue, giving each party the opportunity to express their concerns and fostering effective negotiation. This approach can lead to a collaborative solution.
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Correct Answer is C
Explanation
A. While workplace advocacy may involve support in labor disputes, it is broader and focuses more on equipping nurses rather than just representing them in conflicts.
B. Negotiating employment contracts is not the primary focus of workplace advocacy; instead, it emphasizes providing resources and support to nurses.
C. Workplace advocacy aims to equip nurses with tools and resources to adapt to rapidly changing healthcare environments, ensuring they can deliver effective care despite challenges.
D. Although creating professional practice climates is important, the immediate goal of workplace advocacy is to equip nurses for the current demands they face rather than solely focusing on the environment
Correct Answer is A
Explanation
A. Asking the nursing staff to create a wish list for the lounge is a form of assessment or data collection, as it involves gathering input and opinions from the users to understand their needs and preferences.
B. Generating hypotheses typically involves formulating possible explanations or solutions based on existing information, which is not applicable here.
C. Planning refers to the development of strategies and actions based on collected data, but the wish list gathering is preliminary to this stage.
D. Data interpretation involves analyzing collected data to draw conclusions, which comes after the initial collection phase.