Two nurses approach their manager about a conflict regarding the patient assignment. The nurses are talking loudly and at the same time. Which of the following actions made by the manager demonstrates effective negotiation skills?
The manager instructs the nurses to resolve the issue amongst themselves.
The manager warns the nurses that if the problem is not resolved, disciplinary measures are warranted.
The manager dismisses both nurses, insisting that they stop complaining.
The manager asks each nurse, one at a time, to present their opening position.
The Correct Answer is D
A. While encouraging self-resolution is important, in this case, the nurses are not able to resolve their conflict independently, so this approach would be ineffective.
B. Threatening disciplinary measures can escalate the situation and does not foster an environment for constructive dialogue.
C. Dismissing the nurses fails to address the conflict and does not promote effective negotiation, leaving the issue unresolved.
D. Asking each nurse to present their opening position allows for structured dialogue, giving each party the opportunity to express their concerns and fostering effective negotiation. This approach can lead to a collaborative solution.
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Correct Answer is C
Explanation
A. Refreezing is the stage where changes are solidified and new behaviors are established after the change has been implemented. This is not the current stage since you are still in the process of identifying the need for change.
B. Moving involves the actual implementation of the change, but you have not yet begun this phase; you're still recognizing the need for change.
C. Unfreezing is characterized by recognizing the need for change and creating awareness about it. Since you are shocked by the outdated practice and want to initiate change, you are in this stage as you prepare for the transition.
D. Experiencing the change is not one of Lewin's stages and does not accurately describe your current situation of acknowledging the need for change.
Correct Answer is B
Explanation
A. Fidelity refers to the obligation to keep promises and commitments made to patients, but it does not specifically address the concept of causing harm.
B. Nonmaleficence is the ethical principle that emphasizes the importance of "do no harm." It focuses on protecting clients from harm and ensuring safety in their care.
C. Justice pertains to fairness and equality in the distribution of healthcare resources and services but does not directly address the issue of harm.
D. Beneficence involves actions that promote the well-being of patients and can include doing good, but it does not specifically emphasize the avoidance of harm as nonmaleficence does.