Two nurses approach their manager about a conflict regarding the patient assignment. The nurses are talking loudly and at the same time. Which of the following actions made by the manager demonstrates effective negotiation skills?
The manager instructs the nurses to resolve the issue amongst themselves.
The manager warns the nurses that if the problem is not resolved, disciplinary measures are warranted.
The manager dismisses both nurses, insisting that they stop complaining.
The manager asks each nurse, one at a time, to present their opening position.
The Correct Answer is D
A. While encouraging self-resolution is important, in this case, the nurses are not able to resolve their conflict independently, so this approach would be ineffective.
B. Threatening disciplinary measures can escalate the situation and does not foster an environment for constructive dialogue.
C. Dismissing the nurses fails to address the conflict and does not promote effective negotiation, leaving the issue unresolved.
D. Asking each nurse to present their opening position allows for structured dialogue, giving each party the opportunity to express their concerns and fostering effective negotiation. This approach can lead to a collaborative solution.
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Correct Answer is B
Explanation
A. This scenario involves the UNP providing education and re-teaching, which is beyond their scope of practice. Delegation should involve tasks that are within the UNP's competency.
B. This scenario appropriately delegates a task that is within the UNP's role, providing clear instructions and ensuring safety with non-slip socks. It maintains accountability by requiring a report afterward.
C. This scenario requires assessment and nursing judgment, which are tasks that should not be delegated to UNP, as they need to be performed by a licensed nurse.
D. This scenario suggests a lack of support and guidance for a new employee, which is not appropriate. Delegation should provide clear instructions and ensure safety rather than placing the burden of learning on the UNP without proper support.
Correct Answer is C
Explanation
A. Open expression of ideas and feelings fosters communication and trust within a team, which is essential for effectiveness.
B. A shared objective is crucial for alignment and teamwork, promoting cooperation and collaboration.
C. While conflict can be challenging, effective teams do not necessarily avoid it; instead, they learn to manage and resolve conflict constructively to improve outcomes.
D. Shared leadership that shifts according to expertise can enhance collaboration and utilization of diverse skills within the team.