A medical assistant is escorting a patient who has presbyopia. Which of the following actions should the assistant take?
Offer the patient their elbow for guidance.
Take the patient's hand.
Lead the patient by their arm.
Guide the patient by holding their waist.
The Correct Answer is A
A. Offer the patient their elbow for guidance: Offering the elbow is a common and safe method of guiding patients with visual impairments, including presbyopia, because it allows the patient to follow the assistant's movements more easily.
B. Take the patient's hand. Taking the patient's hand might make the patient feel less secure and can lead to an imbalance. It is less effective than offering the elbow.
C. Lead the patient by their arm: Leading the patient by their arm can be uncomfortable and does not provide the same level of control as offering the elbow.
D. Guide the patient by holding their waist: Holding the waist is inappropriate as it invades personal space and might make the patient uncomfortable.
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Correct Answer is C
Explanation
A. Convulsions: Convulsions are not a common complication of phlebotomy; they are unrelated to the procedure.
B. Petechiae: Petechiae are small red spots that can occur but are less common than hematomas in phlebotomy.
C. Hematoma: A hematoma, or bruise, is the most common complication resulting from the accumulation of blood outside the vein after a blood draw.
D. Hypovolemia: Hypovolemia, or low blood volume, is not a common complication from routine phlebotomy.
Correct Answer is C
Explanation
A. Reschedule the patient for another appointment. Rescheduling might not be necessary if the patient’s concerns can be addressed in the current appointment.
B. Remind the patient the procedure is already scheduled. Reminding the patient about the scheduled procedure without addressing their concerns can come off as dismissive.
C. Relay the information to the provider. The medical assistant should communicate the patient’s additional concerns to the provider so they can be addressed before proceeding with the treatment.
D. Ask another medical assistant to speak to the patient. The medical assistant who is currently interacting with the patient should address the concerns or relay them to the provider, rather than passing the responsibility to another assistant.