A medical assistant is escorting a patient who has presbyopia. Which of the following actions should the assistant take?
Offer the patient their elbow for guidance.
Take the patient's hand.
Lead the patient by their arm.
Guide the patient by holding their waist.
The Correct Answer is A
A. Offer the patient their elbow for guidance: Offering the elbow is a common and safe method of guiding patients with visual impairments, including presbyopia, because it allows the patient to follow the assistant's movements more easily.
B. Take the patient's hand. Taking the patient's hand might make the patient feel less secure and can lead to an imbalance. It is less effective than offering the elbow.
C. Lead the patient by their arm: Leading the patient by their arm can be uncomfortable and does not provide the same level of control as offering the elbow.
D. Guide the patient by holding their waist: Holding the waist is inappropriate as it invades personal space and might make the patient uncomfortable.
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Correct Answer is C
Explanation
A. Upon scheduling: Copayments are generally not collected when scheduling an appointment but at the time of service.
B. When statements are sent: Copayments are usually collected at the time of the office visit rather than through statements.
C. At the time of service: It is standard practice to collect copayments when the patient arrives for their appointment.
D. Upon insurance verification: Insurance verification occurs before the visit, but copayments are collected during or after the visit.
Correct Answer is B
Explanation
A. Pull product identification slips from a box or package. Pulling product slips is not a standard method for inventory management.
B. Use a two-bin system, one as a backup bin and one bin for ordering. The two-bin system helps manage inventory by using one bin for current use and a backup bin that triggers reordering when needed.
C. Ask staff members to identify products that need to be ordered and add them to the list. Relying on staff members can be less systematic than maintaining a structured inventory process.
D. Hand count items to identify what needs to be ordered. Hand counting can be inefficient and prone to errors. A systematic approach, like the two-bin system, is more effective.